* Consult with customers about their financial and personal objectives and ancillary products to help them achieve their goals * Build strong, trusting relationships with new and existing customers * Provide exceptional service to ensure customer satisfaction and a continued relationship with CitiCards * Work as an individual contributor and as part of a team to achieve business/organizational goals * Work directly with customers through the entire service and sales cycle * Talent Acceleration Program

* Responsible for re-selling Individual medical plans to existing members in all Anthem states. * Responsible for increasing member retention (decrease in lapse rates) by working with at-risk members. * Primary duties may include, but are not limited to: * Provides detailed analysis that identifies and promotes the value of the existing plan, discuss options, provides alternative plan options when appropriate and makes recommendations. * Provide customers with counseling and recommendations for plan changes. * Responsible for working with members during rate increases or any other time a member is a risk of leaving. * Associate will work with cancellation requests to prevent member attrition. * Partner with the Underwriting team to provide alternate plan options to facilitate enrollment when the selected plan is not available, due to rate ups, etc. * Follow up on retention leads through outbound communications via phone or in writing.