I have previously been working for a British International Law Firm called CONSUS Chambers LLP / Mohammed Al Wahabi Law Firm (MWALC) situated in Muscat, Oman as an Assistant Marketing Manager (New Business Generation). During my shifts I completed tasks such as the following; Firstly, making calls and appointment requests to Corporates and Embassies, documenting Business Proposals, MOU’s for Embassies and Corporates. I was also required to organise and host presentations as well as visit Embassies and Corporates, to speak to management departments, such as Chairman’s, CEO’s, Ministers, Ambassadors, General Managers and overall to all people of the hierarchy. My job also entails writing up reports, following meetings. Other duties included; Booking client legal matters/ cases and completing legal compliance, managing records, assisting on administrative duties, completing follow up compliance and execution duties for Corporate and Diplomatic sectors of the company. Attending new Business Generation (Marketing Calls), doing Marketing, Sales and Promotion duties for both Corporate and Diplomatic sectors. Complying and following up on subsequent day-today instructions from the management department. Furthermore, I was also required to assist on organising and strategizing Market Research. Look into how we can prioritise our time and which would be the most effective way to increase productivity and achieve positive results in order to bring in business for the company.

I recently worked as a Direct Sales & Customer Service Agent with a reputable airline company, Air France KLM, which is based at the City Ticket Office/Call Centre located in Muscat. During my shifts I completed duties such as; handling customer requests face to face or by phone, supplying information, booking as well as, issuing tickets using the Reservation System Amadeus (Oscar). Drawing up fare calculations, presenting and highlighting fare policy and products, also promoting AF & KL loyalty programs. I was also required to handle after-sales tasks such as; all customer requests with respect to modifications and refunds, seeking solutions to meet customer’s expectations and securing AF & KL’s interest at best. Other duties include; completing quality management and Reports such as; weekly extracts and analyses AFKL NTR Trade/Corporate Reports for forecast/budgets. Day By Day AFKL Gulf Revenue Report, which shows how much revenue the company is making on a daily basis. Also, I was in charge of completing the daily Direct Sales Report (DSR) which shows the accounts of how many tickets and other extra services have been issued either by cash or electronically. I also dealt with promoting promotional seasonal fares for certain destinations by using different advertising methods through social media, face to face communication, and email as well as, by telephone. I also participated in team discussions with AFKL team and managers, about the progress of the company and improvements that need to be made.

I took on the role of a Temporary Sales Assistant in a reputable retailer within a busy area of the city. I was expected to replenish stock and fill out stock paperwork, produce chart displays for special events and latest offers. As well as, assisting customers with product enquiries.

During my studies I had placements within the Hays Travel Academy, which is a company that is part of the City Sun Travel Agency based within Sunderland College, Hylton Campus where I took on the position as a Travel Advisor. I had to complete a number of tasks during my placement including; producing window displays, researching holiday offers online, holiday planning, dealing with customer enquiries, booking and finalising holidays, providing advise on car hire and visa’s, as well as, all aspects of Customer Service. Whilst doing my placement I had to solve problems such as; missed flights, changes of reservations as well as, tour cancellations. I thrived in the busy service environment and I was always self-motivated to achieve my own performance targets, which was set for myself to achieve. I was a Travel Advisor who could think commercially and could take responsibility of my own results and I always strived to improve, be successful as well as, a credit to the Hays Travel Academy team. Overall, I have enjoyed the experience of participating in a works experience programme. This taught me the requirements of working in a travel agency.

Every weekend I would work in a local coffee shop that accommodated for the expats in the area. My role would include taking, processing and delivering orders as well as welcoming customers. This experience taught me the importance of high customer service, and the impact this had on customer ratings of the café.