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Director Of SupportMantl Jun 2024 - PresentNew York, New York, Us -
Director, Customer SupportAccolade, Inc. Oct 2019 - Jun 2024Seattle, Washington, UsSenior Leader of Global Support Leader with 22 years of experience. Developed, led, and grew global support teams. Passionate about delivering an exceptional customer experience while maintaining industry focused measurements.
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Director, Value ConsultingSap Concur Mar 2018 - Jun 2019Bellevue, Wa, UsDrive sales growth by leveraging benchmarking data and best practices maturity levels to uncover opportunities to improve clients’ business performance.
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Senior Program Director, Growth And StrategySap Concur Mar 2017 - Mar 2018Bellevue, Wa, UsDrive suggested growth and provide strategic focus for Concur's Extended Services.
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Senior Director, Client SupportSap Concur Nov 2014 - Mar 2017Bellevue, Wa, Us
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Director, Client SupportSap Concur Oct 2011 - Nov 2014Bellevue, Wa, UsProvides leadership to the primary global technical support group for Concur Travel & Expense Services, supporting administrators and end users. Directly responsible for the client experience across Concur by managing the Support staff team that ensures clients have direct access to knowledgeable staff that responds to questions, request or incidents within SLA's that result in world class service.
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Senior Manager, Client SupportSap Concur Jan 2009 - Nov 2014Bellevue, Wa, UsHire, train and develop a strong technical support staff & mangers to ensure a high level of client satisfaction. Establish objectives and priorities for each team to ensure synchronized processing and handling of cases within established service levels. Develop and manage an escalation process to resolve complex issues and maintain client relationships with Client Support
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Manager, Client SupportSap Concur Sep 2007 - Oct 2010Bellevue, Wa, UsProvided management responsibilities for Enterprise technical support teams and Call Center teams.
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SupervisorGelco Expense Management Jan 2003 - Oct 2007UsHire, train and develop a strong technical support staff & mangers to ensure a high level of client satisfaction Main point of contact for client escalations and problem-solvingProvide day-to-day support and training to peers
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Start your free trialFrequently Asked Questions about Rick Stutzman
What company does Rick Stutzman work for?
Rick Stutzman works for Mantl
What is Rick Stutzman's role in his/her workplace?
Rick Stutzman's role in his/her workplace is Director Of Support At Mantl.
What is Rick Stutzman's email address?
Rick Stutzman's email address is ri****@****cur.com
What is Rick Stutzman's direct phone number?
Rick Stutzman's direct phone number is +142559*****
What is Rick Stutzman's role in his/her workplace?
Rick Stutzman has skills like Customer Relations, Telephony, Crm Software, Saas, Crm, Customer Service, Salesforce.com, Technical Support, Management, Customer Satisfaction, Leadership, Account Management, Strategic Partnerships, Call Centers, Customer Experience, Call Center, Process Improvement, Cloud Computing, Enterprise Software, Customer Relationship Management, Professional Services, and Business Process Improvement.
Who are the industry peers of Rick Stutzman at other companies?
Rick Stutzman's peers at other companies are Christopher Waye, Joshua Russell, Jennifer Cauthron, Jessica Kephart, Dan Milgrom, and Tom Payne. and Nathaniel Harley. Rick Stutzman's peers at other companies are Christopher Waye, Joshua Russell, Jennifer Cauthron, Jessica Kephart, Dan Milgrom, and Tom Payne. and Nathaniel Harley.
