Maintain an updated document describing the LLA Mobile Devices Strategy. Provides the final handset acceptance certificate. The certificate triggers the handset Purchase Orders. Provides Technical advice to the Procurement team and attend to range meetings for portfolio selection as T&I representative. Develop, document, and revise the Mobile Devices Certification procedures and quality standards for software and hardware. Maintains the official LLA Device Requirements Document updated with the latest available information. Compile a database with all the existing devices & SIM cards portfolio across all LLA markets. Overviews and reports about the LLA devices portfolio and SIM cards with focus on technologies supported / not supported and focus on devices or SIM that require attention or must be upgraded or replaced. Test and certify MRs (maintenance releases or software updates) and Security MRs by executing the regression plan and the test cases impacted by the MR scope. Monitor customer-reported issues, perform root cause analysis, and develop test methods to improve overall customer satisfaction. Manage the process of sample distribution, activations, software upgrades / flashing and managing the test samples inventory for both SIM cards and Mobile Devices. Define the procedures and coordinate the certification process for all the markets using existing local resources or via outsourcing. Optimize the Certification costs by selecting insourced or outsourced approach depending on each market conditions. Serve as subject matter expert in emerging technologies, handset technologies, and feature implementation based on engagement of various technical and non-technical groups from inside or outside the company (vendors) at a market or regional level. Provide 3rd level support to Operations and quality assurance activities thru Tier3 SPOC on Mobile Devices and SIM card related matters.

Member of the team that successfully implemented the system for identification of voters in Honduras. Use of Scrum Methodology

In charge of the whole acceptance process of every new product with 15+ customers in 8 countries, resulting in the acceptance letter by each operator. Continued support of SW until the end of life of every product. Introduction of new technologies.  Lead 5 engineers in the Central America and Caribbean Region, accomplishing more than 1000 acceptance processes.Reduced the acceptance process (homologation) by more than 70% from 2014 until 2019, resulting in a faster launch of the products saving costs in the different markets.Supported the implementation of MIMO 4x4 and QAM in Claro Dominican Republic, resulting in the praise of the customer to our product and a new purchase order.

Verification of every new phone, since the earlier stages, until the last delivered SW.Identify and report any issue found during the verification in the Defect Management System (DMS) and JIRA.Identified, reported and followed-up issues until fixed, from the early stages until the last SW of the different tested phones, reducing considerably the lead time of the process with the customer and resulting in a faster acceptance process.Improvement of Test Cases reducing issue leakage by the time the customer start the acceptance process.

- Since May 2011 until March 2013, supported organization acting as Technical Account Manager for Central America and Caribbean customers.- Responsible of resource coordination, test case creation on Application Lifecycle Management, test planning, test performance for HW / SW Verification on 20+ customers in 10+ countries in Central America and the Caribbean Region, on all stages (alpha test, beta test, internal testing, sanity checks, customer acceptance).- Follow up unfixed issues already reported on DMS (Defect Management System).- Analyze, communicate and develop action plan for possible risks.- Support Technical Account Manager for Customer Acceptance process with customers within the Market Unit.- Support Customer Services Department. - Provide Field Test support to other Market Units in the Americas Region.- Maintain great relationship with major customers.

As a Logistic Coordinator: Administration, coordination, implementation and training of ERP system in major companies like: Tropigas de Panama, Tocumen International Airport, Saint-Honore, L'Occitanne, Duty Free Panama._ Saint Honore: Responsible of the implementation of Logistics Modules (Sales, Purchases, Inventories). Assistance in the implementation of Financial Modules. Implementation of affiliated (Duty Free of Amador, L'Occitane shops, Mosaic SPA, branches in Costa Rica)._ Tocumen International Airport Responsible of the implementation of Logistics Modules (Sales, Purchases, Inventories). Assistance in the implementation of Human Resources, Fixed Assets. Responsible of the entire project when supervisor was out of the country._ Tropigas Responsible of the depuration of catalogs (clients, providers, items, warehouses, etc).

- Coordinate reparations under warranty, within Sanyo Latin America Authorized Workshops- Monthly reports to factories about problems found in workshops within the region.- Sanyo Latin America website mainteinance- Training to technicians in authorized workshops- Quotes and Purchases of Sanyo's equipments