TUPE transfer from IBM. Active role in the successful transition of services to new outsourcing partner whilst remaining committed to delivering the high level of service expected by customers. Conducted knowledge transfer/mentoring sessions with offshore staff and proactively contributed to integration of established best practices into processes of new provider.

* Senior member of the on-site support team, respected by colleagues and customers for application knowledge and integrity, operates as a key member of project teams. * technical leadership, mentoring and supervision of members of the support team * ensure full application support and incident resolution to agreed targets and standards * make certain application development work is completed on time, on budget and to specification * primary responsibility for supporting Finance applications whilst supplying IT services through management of small projects, application development and business/systems analysis * provide consultancy to projects which interface / impact Finance applications * management of test and production Finance application environments * direct communication with customers, all IBM and UKAR plc, third parties, onsite and offshore resource * overnight and weekend standby support for key applications * management of small projects (

* Varied role which provided experience of supporting mortgage, investment (savings) and finance (general ledger) systems. In addition to usual support team tasks, my responsibilities included; * management, planning and delivery of mainframe year end (tests and live event) * business analysis of customer requests * solution design for problem resolution and enhancements * development and implementation of mainframe application changes * project management of mainframe work * coding languages used ; COBOL, DB2, TELON, CICS

Joined and successfully completed the UKAR Graduate IT programme in 1999. In 2000 became a member of the Investment mainframe application support team. This was a complicated and aged in-house created application which maintained all savings accounts provided by the Bradford & Bingley Building Society.

* Liaise closely with stakeholders at all levels to understand and challenge business requirements while ensuring information accuracy and speed of delivery. * Discuss and define business requirements with stakeholders and translate these into detailed technical specifications. * Excellent communicator with the internal Development and Test teams, stakeholders, end users and third party suppliers and consumers. * Proficient SSMS user with the ability to interrogate tables within the Operational Data Store and Data Warehouse. * Question existing processes and automate manual tasks to improve accuracy and efficiency. * Responsible for the quality of data retained in the Data Warehouse including challenging the owners of the source data, monitoring the data using quality rules, reporting the position to an Executive level committee. * Ensure Skipton Building Society standards are adhered to within all analysis and dashboard creation.