Led efforts to develop and execute the long and short-term strategic and operating plans for Handel's and managed the day-to-day operations of the company during a period of substantial growth under private equity ownership.Performance under my leadership: Systemwide Sales: from $31 million to $102 million (3.3x; 38.4% CAGR) Units/Locations: from 50 to 120 (2.4x), with pipeline of 33 projected new store openings by YE 2024 Average Unit Volume (AUV): from $650,000 to $1.0 million (up 54%) Revenues: increased 3.0x Adjusted EBITDA: increased 2.2xNRN Top 500 Ranking: 2019 n/a 2020 487 2021 403 (+84) 2022 357 (+46) 2023 319 (+38; up 168 spots since 2020)2023 Franchise Times “Fast & Serious” Winner - #17 of 40 “Smartest-Growing Franchises” (over 3-yr period)2024 Franchise Times "Fast & Serious" Winner - #24 of 40 "Smartest-Growing Franchises" (over 3-yr period)NRN “100 Under 100” Emerging Restaurant Chains - #12 of 100QSR's "50 QSR Contenders for 2023"Entrepreneur Magazine 2023 Franchise 500 (#295)Entrepreneur Magazine 2024 Franchise 500 (#182, up 113 spots)Customer Ratings: 4.5+ on Google and Yelp

Led Chick-fil-A's international expansion efforts, developing strategy for growing the brand outside of the United States. Led Chick-fil-A's successful entry into Canada, opening the first international restaurant in Toronto in September 2019.

Led cross-functional team serving over 230 franchised restaurants in the Northeast U.S., which generated over $1.0 billion in sales. During my tenure, we added 19 locations in the NE region, including our first locations in Manhattan, and increased region sales by $170 million (20%). Selected franchisees for new/open restaurants in the region.While leading this region, I also took on leadership of Chick-fil-A's international expansion efforts, developing initial expansion strategy and creating a cross-functional international team.

Led cross-functional team serving over 425 franchised restaurants in the Southeast U.S., which generated over $1.6 billion in sales. During my tenure, we added 15 locations in the SE region, and increased region sales by $350 million (28%). Selected franchisees for new/open restaurants in the region.

Led Field Marketing, which provided specialized consulting services for: (1) regional and market-level marketing, (2) local marketing, (3) newly selected franchisees, and (4) new restaurant openings, across the entire Chick-fil-A chain.

Led cross-functional team serving over 250 franchised restaurants in the Mid-Atlantic U.S., which generated over $600 million in sales. Selected franchisees for 57 restaurants in the region.

Led a team of consultants serving over 120 franchised restaurants in North Carolina. Directly served 30 franchised restaurants in Charlotte and Triad areas, and facilitated Charlotte marketing board, which invested over $1.5 million into media and promotions at the market level.

Led a team of consultants serving over 100 franchised restaurants in Alabama and Florida. Directly served 30-35 franchised restaurants in Tampa and Birmingham, and facilitated market-level boards in those markets, which each invested over $1.0 million into media and promotions at the market level.

Served 30-35 franchised restaurants in Florida and Alabama, consulting franchisees across all aspects of their business, including vision/strategy, people/talent, quality and customer experience, sales and brand growth, and financial return. Facilitated Tampa marketing board, which invested $500,000-$1.0 million into media and promotions at the market level.

Served 30-45 franchised restaurants in Texas and New Jersey, consulting franchisees across all aspects of their business, including vision/strategy, people/talent, quality and customer experience, sales and brand growth, and financial return. Facilitated Dallas/Ft.Worth marketing board, which invested $1.0-1.5 million into media and promotions at the market level.

Managed sales and distribution throughout Asia/Pacific region. Established new distributors in Japan, Singapore, Indonesia, India, Australia, New Zealand, and Canada. Developed and substantially grew two secondary product lines.

Represented a variety of industrial, technical, and consumer goods in Asia/Pacific. Identified U.S. suppliers and sourced goods for overseas clients.

Managed distribution and sales of Fox Software PC database products (FoxPro & FoxBASE+) throughout Asia/Pacific. Expanded distribution in South Korea, Taiwan, Hong Kong, India, Indonesia, and Thailand, and increased region sales by 95%.