Responsible for scheduling of five (5) maintenance technicians to ensure maximum productivity and eliminate downtime – monthly sales are currently $200,000. Adjust priorities and manage time effectively, utilizing TomTom GPS tracking device to locate nearest technician, to accommodate for emergency calls and ensure total customer satisfaction. Address varying customer needs, resolving complaints and discrepancies; and troubleshooting technical issues. Effectively manage complex operations, processes and multiple assignments in a fast-paced environment. Manage vendor relations, conducting research, soliciting quotes and procuring parts for jobs. Issue and manage purchase orders. Oversee shipping and receiving of materials. Track revenue and publish monthly reports. Manage client credit process. Ensure technicians maintain training and certification requirements.

* Produced and published reports on Distributed and Mainframe Applications for SOX project * Produced and published Organizational, Gant and Timeline charts for E-Business projects * Developed and published presentations from Prism reports for the DC Web Program * Provided administrative support to project teams

* Produced business process documentation for Sarbanes – Oxley Compliance, for Oracle 11i – Requisitioning and Purchasing process * Managed computer liquidation sale to dispose of obsolete Corporate assets * Managed office supplies, including purchasing supplies and maintaining appropriate inventory levels * Managed process for all IT contract renewals and contractual purchases * Maintained websites for IT Relationship Management and employee activity committee * Held leadership positions on Safety and United Way committees * Provided administrative support to project teams * Coordinated rollout of Label Production PC/Printer network for 19 production branches. Coordinate and provided training; provided first level help desk support. * Provided statistics for inventory of hardware/corporate IT assets; coordinate with Controllers group to ensure accurate tracking of asset. * Provided help desk support to provide user IDs, password reset management

* Provided administrative support to project teams and executive team * Coordinate and provided training * Coordinated meetings and off-site events * Compiled and maintained confidential employee information * Managed cost center budget, tracked expenses and coded invoices using Oracle database application to the general ledger account * Maintained office equipment: copiers, printers, fax machines * Processed all department requisitions and capital appropriation request forms. Generated client invoices for services rendered * Managed relationships with internal and external clients * Managed database and inventory for marketing collateral; fulfilled orders for national customer base * Held leadership positions for Safety and United Way committees * Prepared and managed documents, letters, reports and other correspondence for internal and external customers

* Performed general record keeping tasks, which included accounts receivable, accounts payable and invoicing. * Utilized customer service skills daily. Interacted with internal and external clients, either in person or via telephone, resolving conflicts, as necessary, to ensure total customer satisfaction. * Maintained multiple office equipment such as: copiers, printers and fax machines.