* Provide outstanding customer service for inbound call center. * Provide accurate cost estimates based on clients inquiries. * Navigate multiple computer systems to establish and maintain client information, including sales and service history.

* Provide executive-level assistance to the Vice President of Sales and Marketing. * Cultivate and maintain relationships with diverse clientele. * Track sales to develop trends in the market sector. * Compile sales data to develop commission analysis reports. * Prepare marketing materials for trade show exhibitions. * Procure and maintain various state licensures. * Act as liaison between customer service and productions departments. * Utilize Environmental Protection Agency’s database for research to ensure adherence to regulatory rules and guidelines.

Serves as customer service advocate for NGHS to educate patient and guide them through all financially viable solutions for their portion of medical costs. Researches and works data mining reports to ensure patient does not have any insurance coverage not entered, and loads and rebills accounts if coverage is found. Interviews and screens patient in person or by phone for their ability to pay based upon established policy and criteria. Determines patient eligibility for financial assistance and completes appropriate financial arrangements for payment. Collects payments, implements special rate programs, and inputs financial data for patient.

* Serve as a client advocate by educating and promoting available products to satisfy financial needs. * Review reports to identify missing or incomplete client documentation; capture missing data and signatures and archive to client’s record. * Work in conjunction with other departments to create seamless and transparent transactions thereby improving the client’s experience. * Collaborate with team members in response to client needs and concerns. * Maintain key relationships within the business community to increase and promote community development. * Perform checks and balance to ensure integrity of cash drawers, ATMs, and vaults. * Present a professional public image in a high traffic location.

* Primary contact for commercial and high-value clients. * Investigate, troubleshoot, and resolve client complaints and concerns. * Plan and schedule task assignments for a team of front-line bank tellers. * Perform employee evaluations and execute administrative actions.

* Managed and mentored a team of bank tellers. * Develop, implement, and execute maintenance policies and procedures. * Talent selection, retention, promotion, transfer, and discharge of subordinate staff. * Identify resource needs; prepare schedules and assign projects. * Perform quality and performance audits on monthly, quarterly and annually basis. * Establish guidelines for custody and control of assets, records, loan collateral, and securities to ensure safekeeping.