•Lead and drive excellent performance in the branch’s service team on daily bases, which include: strategic planning; project management; quality, operations, AML, compliance and risk control management; the maintenance of the highest service quality to clients; cross-sell, referral and other business target achievement; team management and promotion of team work.•Ensure the services to both internal and external clients are maintained at a consistently highest level and within mandated… Show more •Lead and drive excellent performance in the branch’s service team on daily bases, which include: strategic planning; project management; quality, operations, AML, compliance and risk control management; the maintenance of the highest service quality to clients; cross-sell, referral and other business target achievement; team management and promotion of team work.•Ensure the services to both internal and external clients are maintained at a consistently highest level and within mandated quality standards at all times.•Integrate frontline service resources by developing and implementing Branch Service Model for standardization, optimization and productivity improvement.•Effectively promote projects and thoughtfully handle the changes and updates.•Learn, understand, enforce and strictly adhere to risk, compliance and mis-selling regulations, requirements, local regulatory requirement, policies and procedures in day-to-day responsibilities.•With monitoring of processing flow and system behaviors, maximize the usage on resources, minimize the operational loss and ensure potential risks are covered by appropriate control procedures as well as its implementation during processing.•Implement new systems / products / services successfully and ensure processing procedures are in place and embedded in processing.•Lead team to pass the internal and external auditing. No repeated/significant audit findings.•Provide/arrange training courses to staffs and ensure staffs have adequate knowledge and understanding to providing services / products at satisfactory level. •Develop strong people management practices in service team by effectively recognizing good performances to motivate and retain talents, and establishing a well organized talent pool for the sustainable development in the branch. Show less

•Assist General Management in achieving all targets as set out in the annual budget. Monitoring and controlling results on regular basis.•Establish and expand the Branch's liability, by attracting deposit. Create profitability with support of General Management and staff in Business Development Department.•Risk control related to business such as: operational risk, marketing risk, compliance risk and credit risk, with the cooperation of related sections. Ensure the workflow of Operation… Show more •Assist General Management in achieving all targets as set out in the annual budget. Monitoring and controlling results on regular basis.•Establish and expand the Branch's liability, by attracting deposit. Create profitability with support of General Management and staff in Business Development Department.•Risk control related to business such as: operational risk, marketing risk, compliance risk and credit risk, with the cooperation of related sections. Ensure the workflow of Operation Section complete smoothly and timorously.•Control, monitor and voucher approval of all transactions of the Operation Section. Scrutinizing documentation to ensure it complies with regulatory requirements such as Foreign Exchange Control Rulings, Bank Act, Company Act, AML, etc.•Control and approval of new account applications according to Product and Procedure Manual. Control the maintenance of all accounts of Business Development Department. •Improving the customer service level of the Operation Section continuously, developing and marketing of banking business, new accounts and new products.•Research the market. Attract new clients for Operation Section, International Settlement Section and Credit Section. Attract new client for business for instance: deposits, foreign exchange deals and remittance, BOCNET, POS withdrawal, etc.•Assist sectional staffs in providing an efficient service to clients. Ensure that all staffs are familiar with policies and procedures as well as acts and rulings. Assist staffs to solve daily operational problems regarding systems, data capture and transactions. Training, guiding and motivating staffs. Regular sectional meetings to ensure that all staffs work and resolve problems as a team.•Proposal and submission of reports to Head Office and relevant parties. Show less

•Assist service manager to manage the branch’s operations, counter transactions and cash on daily basis, which include: operations and compliance management; the maintenance of the highest service quality to clients; cross-sell, referral and other business target achievement.•Establish and keep good relationship with valuable customers by providing one-stop counter services.•Cross-sell appropriate products and services, and provide good advice to satisfy customer needs.•Handle… Show more •Assist service manager to manage the branch’s operations, counter transactions and cash on daily basis, which include: operations and compliance management; the maintenance of the highest service quality to clients; cross-sell, referral and other business target achievement.•Establish and keep good relationship with valuable customers by providing one-stop counter services.•Cross-sell appropriate products and services, and provide good advice to satisfy customer needs.•Handle customer complains. •Provide on-job training for new staffs until they are qualified to perform as a junior teller. Show less