Maintain responsibilities held as Assistant Housing PlannerUtilize expertise to guide new staff through various components of the City’s rental programs to ensure that procedures align when working with applicants and residentsImprove efficiency of workload by defining and documenting standard procedures and correspondenceSuccessfully manage competing priorities by implementing organizational skills to set time management goalsServe as resource on team for teaching staff how to use program software for managing applicants and residents, and generating reportsCollaborate with teammates to resolve challenging cases by interpreting precedent and program rules

Oversaw portfolio of about 400 families participating in the City’s rental programs, building relationships with property managers and residents, and connecting with both parties to address conflicts or concerns Demonstrated public speaking skills and programmatic knowledge by presenting overviews of the City’s rental programs to community members on a monthly basisManaged waiting list of over 1,000 applicants, guiding them through the application process and orchestrating unit tours for eligible householdsLearned program software and developed expertise on program policies and procedures

Led team of eight full-time staff specializing in assisting voucher-holders through intake and relocation processesParticipated in onboarding process for new staff by interviewing candidates and creating intensive training schedule to help new employees feel well-equipped to transition into their new rolesRedeveloped program standard operating procedures to accurately reflect data entry processesEncouraged collaboration by asking staff for feedback and suggestions pertaining to standard operating procedures and workload

Exemplified organization and public speaking skills by managing screening sessions for voucher applicants and presenting briefings for eligible householdsDeveloped tracking system for newly-implemented waiting list to collect data on vouchers issued, lease dates, and tenant rentsTrained new full-time and temporary staff on organization, time management, and program procedures

Consistently met monthly deadlines for data entry regarding families’ household income and changes in rent as part of the recertification processSimplified regulations by composing program-specific standard operating proceduresReorganized list of available units to track and facilitate transfer process for tenants