Roselyn A. Ratcliff -Ms Hr Email & Phone Number

Dallas, Texas, United States

Wilmer,Tx

• Support the Human Resources and Learning Team during high volume onboarding of employees. Conducted New hire training activities. Directly responsible for coaching, assisting and monitoring employees job performance.• Warehouse Packaging Specialist/Sortation Center duties include: receiving/sorting inventory, ensuring customer orders are ready for delivery. Use technology scanners, computers, and handheld printers.

Dallas Region Sales Area, Dallas,Texas

• Communicate store sales programs, merchandising guidelines and customer service standards. Ranked #5 out of 150 associates in store sales of over $450,000. Pacesetter Club 4 consecutive years.• Participate in hiring process through recruiting, interviewing, and selecting hourly employees to fill full and part time sales positions.• Create employee schedules and monitor employee attendance. Administer performance reviews.• Maintain business relationship with Buyers and Vendors to drive and increase company sales.

Arlington, Texas

Responsible for supporting management in overall store operation to ensure maximum profitability and customer experience. Directly supervised and coordinated activities of sales associates.

Dallas,Texas

Accountable for the needs of employees and management through administration of company policies, legal requirements, employment practices, diversity initiatives, safety policies, benefits, and training programs.•Maintained and updated human resources documentation/reports, personnel files, attendance records, payroll processes, and liability claims. Consistently scored 98% or above on annual Human Resources Audit.• Full life cycle recruitment/staffing: job posting, initial candidate contact, interview process, background checks, drug screen testing, reference checks, extending job/salary offers, and solidifying start dates.• Coordinated recruiting initiatives, attended college, veterans, and employment agencies career fairs.• Held informational meetings on employee benefits plans, wellness, EAP and safety programs.• Knowledge of federal and state legal requirements and government reporting regulations, including experience with FMLA, ADA, EEO,HIPPA, DOT,Workmen Compensation, AA,and E-verify(I-9).• Partnered with management on implementation of performance reviews/appraisals, employee evaluations, employee counseling, succession planning, disciplinary actions and terminations.• Administered and monitored company policies and procedures for consistency and fairness.• Collaborate with HR Corporate on sexual harassment, discrimination, or unfair treatment investigations.• Spearheaded employee events, volunteering initiatives, rewards and recognition programs. • Facilitated new hire on-boarding and orientation.• Devised the “Infomercial” training programs, to assist new hire training. • Increased Employee Engagement rating by 43%. Region “Silver” Award winner, through establishing the Employee “Voice Team” and focus groups. “Best practices” utilized as company-wide prototype.

Dallas,Texas

Managed a portfolio of high volume mass merchandiser and grocery accounts with $4.5 million in annual sales. • Executed retail programs, promotion and sales plans through building and maintaining consultative business relationships with customer accounts: WalMart, Kroger’s, Albertson, Target, and Home Depot.• Initiated and developed “Summer Internship Program” for Historical Black Colleges and University students. Resulting in students hired after graduation.

Dallas,Texas

Promoted to led sales team which serviced over 1300 accounts with $46 million annual sales revenue. Maintained working relationship through business reviews, product marketing/distribution, contracts negotiations, and merchandise programs implementation in independent, wholesale distributors, national and regional chain accounts.• Ranked #2 out of 6 Districts in Houston Sales Region, accomplished 32% sales increase year end.• Profitably directed National and Regional accounts: Race Trac, Sam’s Clubs, Texaco/Shell, Chevron• Delivered 96% product distribution and sales increase through implementation of product management program for Texaco/Shell – Mississippi, Texas, and Tennessee.• Initiated and developed diversity initiative "Summer Internship Program" for Historical Black Colleges and Universities utilizing Marketing and Management students.• Introduction and launch of new product line, achieving 3% share of market and national brand distribution.• Selected to National Advisory Board, developed customer automated payment program, reduced customer Pay cycle from six weeks to two weeks.• Orchestrated and implemented direct mail advertising campaign for independent convenience gas and grocery accounts, which generated 30% increase in accounts product sales.