* Developing an End to End process Metrics for multiple processes and reporting the same to senior management during weekly/fortnightly/monthly Governance calls. * Inventing the most efficient and user friendly parameters, which enforce the agent to maintain the Quality and process output as per stakeholder’s requirement. * Ensure complete adherence to contracted arrangements and compliance to set policies.Assessment of work flow and FT analysis to balance the process through maximum utilization of resources in a pleasant manner. * Research and identification of automation prospects of various critical processes and reduction of manual intervention in liaising with Robotics Team. * Motivating employees to provide their valuable ideas to improve their BAU process that they are holding and feasible ideas were further discussed with process leads and get implemented as required. Show less

Enhance Commission Recovery - Business Impact to the tune of nearly $ 5 million in a year for such invoices where booking agent missed to claim the contractual commission %. Member of core Team for Oracle implementation for American Express, which includes the SLA establishment for several processes in consideration of severity levels. Jewel project - Complete segregation of the entire process falls under American Express to two different entity- GBT and TLS. Creation and activation of different account lines in ORACLE to map the transaction flow for A/R and A/P for GBT and TLS. Creation of SOP/DI and check lists for the new processes and UAT for new account flow. Show less

* Fare filling and rule coding for Lufthansa Airline and its star alliances via ATPCO. * Creating of filling of routings for various routes * Quality check, which include pricing for the fares after GFS. * Fare filling through ATPCO for cat 35 fares. * Assisting a team of three people and responsible for their productivity * Creating productivity report/maintaining leave data base for all three executives * Assisting colleges aware for all the new changes /challenges through trainings and huddles.

* Leading a team of five people and responsible for their productivity * Creating productivity report/maintaining leave data base for all five executives * Making the team aware for all the new changes /challenges through various trainings and huddles. * Solving customer's query online via mail/call * Assisting Clients for their travel requirements and deals as per their needs. * Creating passenger name record along with special applicable requests advised by the client * SIMRAN

* Key Deliverables (SUNTEK Billing Project and Contract Management): * Performing contractual reviews, interpreting contractual terms for past and present financial transactions to identify process gaps and improvement opportunities. * Driving Revenue Enhancement and Cost Efficiency Projects through Scoping, Defining, Prioritizing, Stakeholder Management, Risk Management and Effective Delivery of Value Add to the American Express Travel P&L. * Research and development of POA and POD challenges while transformation of existing Client Billing Process to new tool-Suntec. * Developing SEQUELS to pull out the data and UAT for undergoing processes. Show less

Fare filling and rule coding via Hitch Hiker for mostly all Airlines. RDM,(A joint venture of Lufthansa and Bird Group