* Manage my own Facebook Page Vedic Rashtra from last 5 years. Currently, having more than 10 thousands Likes on my page. * Currently Post reach is above 102.7k and post engagement is 13.5k. * Run paid Ads as well in post reached to 1393 people and 25 link clicks. * Also, develop the site of Arya Lekhak Parishad on WordPress using plugins and slider.

* Responsible for handling customer queries, service calls, live chats and all escalted issues using Zendesk. * Conduting Live Workshops or Demo sessions to provide product training and answer queries to customers. * Manage a team of CRM executives and trained to new team members of Customer Success department. * Worked closely with the sales & marketing team to ensure there is a inspiring and relevant content, tested software for customer success. * Regular follow-ups with Joint Ventures to get more sales & revenue. And try to find more Joint Ventures for more business opportunities. * Good knowledge and experience in using a SaaS based products. * Supporting and assisting the Manager - Customer Success with marketing plan developement and customer success planning.

Responsible for ensuring customer satisfaction by handling question related to US Riders via e-mail using Zendesk. Resolved customer email request for assistance related to their ride in Uber cab. Ensured all customer communication are professional, accurate and timely. Prepared resolution content for inclusion in the support knowledge base. Performed other administrative tasks are assigned or worked as Subject Matter Expert to trained & support the trainee employees on the production floor.

* LiveProject * I-phone AppWhere’s My Card(Magical Trick Game) * Key Role * Interface designing, logic development and implementation. * Technology Used * Objective C, Xcode 4.5 * Project URL * https://itunes.apple.com/us/app/wheres-my-card/id632116639?mt=8

* Worked on VB.NET & ASP.NET. Major Project School Management System * C#.Net Front end and MS-Sql Server Database back end * Laptop Inventory System * Vb.Net Front end and MS-Sql Server Database back end