* Configure dial plan with calling restrictions by using a combination of calling search spaces, partitions, translation patterns, dial-peers, translation rules and translation profiles. * Troubleshoot call routing issues using debugs and traces to identify and correct issues. * Configure and implement voice gateways (H323/MGCP/SIP), SRST for remote sites, CUCME and CUE distributed design. * Develop and maintain support documentation including support guides, knowledge base articles, procedures, and online customer information. * Troubleshooting call Manager and IP Telephones. * Monitoring voice Topology on Spectrum Tool. Generating CUCM logs on RTMT Tool. * Configuration of SRST (Survivable Remote Site Telephone). Show less

* Working on the Ticketing Systems, through ICCM. * Call Manager ( 8.x ), Unity Express * Performed moves, additions, changes, and deletions (MACD's) * Troubleshooting voice gateways/routers, SRST * Gateway protocols: H323, SIP, MGCP and SCCP. * Monitoring all IT Infrastructure Network Globally. * Monitoring tools like SCOM, OEM, SPLUNK, SITE CONFIDENCE, GAS, WATSUPGOLD. * Troubleshoot all level 1 ticket related to IP Phones, SERVER, NETWORK. * Configuration of call signaling protocols H.323, SIP, MGCP, SCCP. * Configuring Voice gateways, Gatekeepers, inter-cluster trunks, SRST. * Installing and configuring Cisco Soft phones, IP phones. * Configure Cisco Call Manager to enable features and services to include Music-on-Hold, speed dials, Call Park, Call Pickup.

* ID Creation of User Accounts and also providing access rights to all users depending on the requirement. * Installing & Configuring Win2003 and 2008 server. * Solving the users issue remotely (Net Meeting, Dame Ware, MS Communicator). * Working on the Ticketing Systems, through Remedy. * Experience configuring, installing & troubleshooting network infrastructure such as routers, switches, hubs, cable management, and Access point. * Maintains documentation regarding network configuration, operating procedures, service records relating to network hardware and software. * Solving Printer and Network, Scanner related issues. * Maintain Record of Users IT Assets inventory. Show less

* Installation, Management and Monitoring of Call manager by RTMT Tools * Configuring IP phones with BAT(Bulk Administration Tools),Manually configuration. * Implementing and configuring call features conference call, Hunt Pilot, MOH,Transcoder, CALL GROUP. * Implementing and configuring Extension Mobility * Handling user issue with remote tools like Log Me In Rescue and Communicator. * Working on the Ticketing Systems, through BMC Remedy. * Creating user account in Active Directory and Resetting Domain Password. * Administration Windows Windows XP professional and Windows 7. * Installing and Configuring of Network Printers. * Monitoring networks by WatsupGold.