* Update, analyze, promote, develop and support the company's website * Use social media platforms to connect with target audience, develop brand awareness, increase sales, and drive website traffic * Create and distribute valuable, relevant, and consistent content to attract and retain a clearly-defined audience and to drive profitable customer action * Developed email campaigns to promote the company services, cultivate relationships with potential or past customers, keep current customers informed and updated on services and products, etc. * Enhanced website navigation that improved accessibility of relevant and quality information * Improved Search Engine Optimization (SEO) through keywords and site mapping that increased quality and quantity of website traffic from organic search engine results.

* Answer questions for students, faculty, staff and the general public through telephone, live chat, email, and in person * Advise future, new, transfer and continuing students on account information regarding registration, admissions, records, financial aid, etc. * Maintain knowledge of all call center processes and systems including tracking all work through online ticketing system * Document, maintain, and contribute to technical procedures within various IT knowledge bases * Walk users through the use of many systems, including myUVU, Canvas, email, wireless, Office365, etc. * Promptly respond to, document and escalate outages on campus * Provide and update specific student account information regarding registration of classes, records, financial aid, tuition, demographic data, student identification and password resets