Supporting the LSS team for CRM, SNAP, and SSO related technical questions while resolving customer issues in a timely manner to allow them to maximize their ROI when using Sales Navigator integrations. Helping develop and train teammates for their careers. Finding ways to make it easier for clients to receive timely assistance and issue resolutions while maximizing their return on their investment with our products. 2023 LinkedIn Hero award winner

Supporting the LSS team for CRM, SNAP, and SSO related technical questions while resolving customer issues in a timely manner to allow them to maximize their ROI when using Sales Navigator integrations.

Assisting members to fully utilize Sales Navigator while providing top of the line customer service. Special focus on CRM integration, provisioning, seat transfers, and client dashboard audits.Helped to discover an issue with Sales Navigator Deals where we were not honoring clients CRM validation rules. This ended up with engineering developing a LIX that is now in use globally for all customers by providing deep technical feedback to the product team after multiple interactions with clients over the phone and screen-sharing meetings.Assisting POM with redesigning of the CRM install guides (SFDC and Dynamics) to provide members with an easy to read and follow guide, this is ongoing to ensure we have the most current information available to our members while making this digestible for those technical and non-technical individuals alike. Also a POC for CRM feedback from our global support team and I work closely with our Product and Engineering teams to help provide customer service and client perspective on upcoming changes to the product. Coordinating our NAMER call back request team for Sales Navigator support. Ensuring cases forwarded to us are picked up in a timely manner, taking calls myself, and ensuring we are providing feedback on those cases to those who submitted on how they could have better assisted clients without a call if possible. Part of our Escalations team, to help provide above and beyond service for time sensitive matters. Also assist with mentoring of new hires as needed and work to provide my team with accurate information to assist when needed.Familiarity with using JIRA to help track ongoing issues being looked into by our deeper technical back-end teams.

Assisting members to fully utilize Sales Navigator while providing top of the line customer service to see the full ROI of the product. Special focus on CRM integration, provisioning, seat transfers, and client dashboard audits.

Assist members to quickly identify and rectify any issues they are experiencing across LinkedIn. As well as to provide further education on how to better utilize the service and maximize their experience with LinkedIn.

Assisted members with questions about their billing, services being rendered, and troubleshooted issues to get their services working properly again. Assisted to resolve issues involving cable tv, internet, and phone services.

Assisted customers over the phone with setup of new equipment and ensuring that they have everything connected and that all services are working to their satisfaction beyond any initial changes being made with the new equipment.

Assistant Store manager who was tasked with daily operations management. I was responsible for assisting with hiring and firing of all employees, creating the schedule for 30 plus employees, and training employees to company operating standards. Additional duties included distribution of marketing materials promoting our catering services. Responsible for keeping store up to health code and routinely passed inspections with no major violations. Adjusted inventory on hand for sales projections and maintained par levels to ensure we had the proper amount of product on hand to serve our customers while also maintaining a low food cost to allow the store to be profitable. Maintained best practices for handling of money and ensured deposits were made daily and accurately. And oversaw the day to day operation of the store which included but was not limited to taking orders over the phone, making pizzas, setting up the lunch and dinner lines, cleaning the dining room, assisting employees during busy periods, delivery of orders as needed to maintain service level expectations and coordination of any large orders and catering orders to be picked up or delivered to customers on time and accurately.

Buffett prep manager who was tasked with daily operations management. I was responsible for assisting with hiring and firing of all employees, creating the schedule for my 10 plus employees who were part of the prep team, and training employees to company operating standards. Additional duties included distribution of marketing materials promoting our catering services. Responsible for keeping store up to health code and routinely passed inspections with no major violations. Adjusted inventory on hand for sales projections and maintained par levels to ensure we had the proper amount of product on hand to serve our customers while also maintaining a low food cost to allow the store to be profitable. Responsible for ordering off all food products for the store as well as making the food for buffet, carry out and delivery. This included prepping dough for the daily orders of pizzas, proofing dough to maintain quality standards, making buffet items from scratch, making sauces from scratch, and updating par levels to ensure the buffet always remained fully stocked for customers while rotating food to ensure quality met our standards.

Assistant Store manager who was tasked with daily operations management. I was responsible for assisting with hiring and firing of all employees, creating the schedule for 30 plus employees, and training employees to company operating standards. Additional duties included distribution of marketing materials promoting our catering services. Responsible for keeping store up to health code and routinely passed inspections with no major violations. Adjusted inventory on hand for sales projections and maintained par levels to ensure we had the proper amount of product on hand to serve our customers while also maintaining a low food cost to allow the store to be profitable. Maintained best practices for handling of money and ensured deposits were made daily and accurately. And oversaw the day to day operation of the store which included but was not limited to taking orders over the phone, making pizzas, setting up the lunch and dinner lines, cleaning the dining room, assisting employees during busy periods, delivery of orders as needed to maintain service level expectations and coordination of any large orders and catering orders to be picked up or delivered to customers on time and accurately.

Store manager who was tasked with daily operations management. I was responsible for hiring and firing of all employees, creating the schedule for 20 plus employees, and training them to company operating standards. Additional duties included distribution of marketing materials in order to increase business traffic while promoting not only out in store offerings but our catering services as well. Responsible for keeping store up to health code and routinely passed inspections with no major violations. Created and maintained par levels to ensure we had the proper amount of product on hand to serve our customers while also maintaining a low food cost to allow the store to be profitable. Created and maintained best practices for handling of money and ensured deposits were made daily and accurately. And oversaw the day to day operation of the store which included making the bread from scratch fresh daily, prepping sliced meats and prepared sides, and coordination of any large orders to be picked up or delivered to customers on time and accurately.

Assistant Store manager who was tasked with daily operations management. I was responsible for assisting with hiring and firing of all employees, creating the schedule for 30 plus employees, and training employees to company operating standards. Additional duties included distribution of marketing materials promoting our catering services. Responsible for keeping store up to health code and routinely passed inspections with no major violations. Adjusted to sales projections and maintained par levels to ensure we had the proper amount of product on hand to serve our customers while also maintaining a low food cost to allow the store to be profitable. Maintained best practices for handling of money and ensured deposits were made daily and accurately. And oversaw the day to day operation of the store which included but was not limited to prepping sliced meats and prepared sides, setting up the lunch and dinner lines, cleaning the dining room, assisting employees during busy periods, ensured coffee remained brewed and stocked secondary supplies for customer use (creamer, sugars, etc), assisted in making lattes and specialty drinks and coordination of any large orders to be picked up or delivered to customers on time and accurately.

Shift manager who was tasked with daily operations management. I was responsible for hiring assisting with training new employees to company operating standards. Responsible for keeping store up to health code and routinely passed inspections with no major violations. Maintained par levels to ensure we had the proper amount of product on hand to serve our customers while also helping to ensure a low food cost to allow the store to be profitable. Assisted with the day to day operation of the store which included setting up the bakery display per corporate standards, prepping sliced meats and prepared sides, and coordination of any large orders to be picked up or delivered to customers on time and accurately. Would also work in a specific area depending on the time of day to ensure customers were quickly helped.

Commercial property management and remodeling. Also did residential remodeling. Did all aspects of work including, electrical, plumbing, structural, and general contractor work. In charge of job sites to manage any crew on hand and ensure project was completed on time and under budget. Family owned business and mostly we handled smaller residential remodeling and smaller commercial remodeling projects.

Assistant Store manager who was tasked with daily operations management. Maintained best practices for handling of money and ensured deposits were made daily and accurately. And oversaw the day to day operation of the store which included assisting customers, meeting weekly sales goals, stocking product, cleaning the store, and demonstrating new products.