Triage Analyst or Incident Handler and provide incident response for cybersecurity events. Correlate incident data to identify vulnerabilities. Handle real-time cyber security defense incidents. Support deployable Incident Response Teams (IRTs). Track and document cyber defense incidents. Publish cyber defense techniques on incident response findings. Leverage Endpoint Detection and Response (EDR) tools. Solve complex problems, manage projects, and improve incident response capabilities. Lead cross-functional teams and communicate technical information to users.

Served as pre & pot sales support specialist. Provided technical guidance for application development. Researched and documented client needs, technology, and regulations. Assessed technologies and recommended solutions to consulting team. Wrote test plans to ensure enhancements for client retention and application integrity. Influenced clients, business partners, and service providers regarding priorities, hardware/software selection, and/or vendor selection. Provided training and internal technical support on enhancements and procedures.

Delivered and maintained systems hardware, software, and infrastructure. Enabled continued innovation within infrastructure. Managed transition and compliance with operational model including revisions of wired and wireless networks and firewalls. Implemented application and physical security frameworks.

Provided 24x7 support to 900+ Windows-based Servers. Supported deployment of IBM H chassis blade servers and legacy servers (IBM, Dell). Managed administration of data backups using Tivoli Systems Manager. Coordinated with developers and quality assurance managers to effect changes to line of business application and environmental services