Peter Popas Email & Phone Number

Sydney, Nsw, Au

- Managing AGLs Technology Suppliers- Leading a highly engaged Supplier Relationship Management team- Partnering with business to alignment between business and technology suppliers- Contributing and shaping technology budgets- Optimising technology costs through negotiations and rationalizing our technology footprint- Innovating with suppliers like Microsoft becoming on of the regions first adopters of O365, investing inPowerApps and more recently implementing Microsoft Cop

Sydney, Nsw, Au

- Supplier Relationship Manager working with technology organisations such as Telstra, Microsoft, SAPand TCS- Established robust governance and engagement frameworks- Ensure supplier commercial obligations delivered to business requirements/strategy- Led cost out programs across all AGL IT resulting in IT OPEX reductions and cost avoidance.- Software audit compliance- 2020 Award for Excellence in Supplier Relationship Management (SRM) - World Commerce AndContracting Association (WorldCC)

Sydney, Nsw, Au

- Managing AGLs generation sites IT operations across the Easter seaboard of Australia.- Integrating AGL generation site technology with and AGL Corporate technology (networks,infrastructure, collaboration tools, AD, O365, SOE etc)- Leading a team of 10 technology managers and support vendors via respective managed serviceagreements- Budget planning- Experience with Merger and Acquisition transitioning of people and technology

Sydney, Nsw, Au

- Engagement with Merchant Energy and IT stakeholders- Manage operational issues, including Change Management and PIRs.- Contributing to key initiatives and technology projects.- Stakeholder management, working with senior business and technology executives.- Helping shape business demand pipelines.- Reporting on performance and satisfaction.- Key lead transitioning inhouse technology capability to respective managed service providers.- Focus on vendor transition and transformation programs.- Establishing new outsourced managed agreements that delivered the majority of the organisationstechnology support.- Delivered a seamless transition from inhouse support to vendor driven technology services.

Sydney, Nsw, Au

- Direct report to CIO accountable for the deliver of AGLs service Desk, Desktop Support and ITSecurity teams. (ITSM teams)- Management of AGLs technology vendors.- Financial management inclusive of annual budgeting.- Driving a culture of customer service across IT and highly engagement across my teams.

Sydney, Nsw, Au

- Responsible for the day to day operations of the AGL Service Desk that supports over 4500 internalcolleagues.- Delivered industry leading metrics for Service Desk performance.- Ran continuous service improvement programs.- Liaised with industry peers to share ideas and best practices.- Drove a culture of engagement and motivation

Sydney, Nsw, Au

- Established greenfield Service Desk team for AGL.- Recruited team to deliver a new era of 1st line technology support.- Provided 24/7 coverage and establishing a major incident and response process.- Reported on key metrics, trends and insights that helped drive continuous improvement- Referenced by the HDAA (Help Desk Association of Australia) as leader in the industry for ServiceDesk management.

Sydney, Nsw, Au

- Desktop support analyst for multiple regions- MSCE certified in NT4- Responsible for refreshing 1000+ desktop and printer fleet across multiple locations

It

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