ESSENTIAL DUTIES AND RESPONSIBILITIES• Responsible for providing Servant Leadership to the systems engineering team.• Owns all roles and responsibilities of the entire systems engineering team.• Tier 3 escalations from all departments and assist with integration and troubleshooting as well.• Owns the overall security of enterprise and core systems ensuring proper settings and versions are installed.• Works with VP of Engineering to identify personal, desired training and tools needed for the systemsengineering team to complete their essential duties and responsibilities.• Defines the requirement of licensing for expanded and updated services with vendors to support hardware and software systems needs for expected annual expenditures and provide to the VP of Engineering.• Gathers all requested reporting needs of the enterprise and core systems for the executive branch.• Helps to identify priorities, goals, and tasks and ensures they are known within the team for implementation.• Disseminates opportunities for team members to complete projects and tasks to better expand their growth.• Owns the full life cycle of all core and enterprise systems working with the engineering department.• Works alongside all department heads identifying possible improvements in processes and solutions.• Owns goals and milestones for the systems engineering team with dependencies on all areas of engineering.• Provides an estimated calendar for upcoming maintenance windows and provides written maintenancenotifications for review and approval from VP of Engineering and VP of Client Experience.• Responsible for providing suggestions to the Director of DevOps for overall systems architecture designs.• Ensures all monitoring and logging of systems is maintained and reviewed daily, weekly, monthly.• Works with the Director of DevOps and their team on automation between systems and process management.

ESSENTIAL DUTIES AND RESPONSIBILITIES• Responsible for providing Servant Leadership to the systems engineering team.• Owns all roles and responsibilities of the entire systems engineering team.• Tier 3 escalations from all departments and assist with integration and troubleshooting as well.• Owns the overall security of enterprise and core systems ensuring proper settings and versions are installed.• Works with VP of Engineering to identify personal, desired training and tools needed for the systemsengineering team to complete their essential duties and responsibilities.• Defines the requirement of licensing for expanded and updated services with vendors to support hardware and software systems needs for expected annual expenditures and provide to the VP of Engineering.• Gathers all requested reporting needs of the enterprise and core systems for the executive branch.• Helps to identify priorities, goals, and tasks and ensures they are known within the team for implementation.• Disseminates opportunities for team members to complete projects and tasks to better expand their growth.• Owns the full life cycle of all core and enterprise systems working with the engineering department.• Works alongside all department heads identifying possible improvements in processes and solutions.• Owns goals and milestones for the systems engineering team with dependencies on all areas of engineering.• Provides an estimated calendar for upcoming maintenance windows and provides written maintenancenotifications for review and approval from VP of Engineering and VP of Client Experience.• Responsible for providing suggestions to the Director of DevOps for overall systems architecture designs.• Ensures all monitoring and logging of systems is maintained and reviewed daily, weekly, monthly.• Works with the Director of DevOps and their team on automation between systems and process management.

• All essential duties and responsibilities of the Systems Engineer 2.• Responsible for Tier 3 support for escalated tickets from the Systems Engineer 2 and 1.• Responsible for the life cycle of all corporate and production systems from design, development, testing, implementation, management, documentation, and tear down.• Responsible for the life cycle of the hosted voice systems from design, developer coordination, testing, implementation, management, documentation, and tear down.• Responsible for the design of systems security and physical security access to both corporate and data center resources.• Provide annual expected hardware, software, and training needs and expected budget to support.• Coordinate with Networks and DevOps on projects and expectations to ensure clean development of new solutions.• Work with Service Support and Service Delivery to identify needs they have to support their daily task.• Maintain a forward-looking research and development strategy to identify new and future solutions.• Provide security training on proper enterprise etiquette and use of systems assets.• Be available outside of normal business hours to support NLI and its clients.• Participate in 24/7 on-call rotation for engineering escalations.• Additional projects or duties to be assigned as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES• All essential duties and responsibilities of the Systems Engineer 1.• Responsible for Tier 3 support for escalated tickets from the Systems Engineer 1.• Responsible for creating Backup Schedules for all production, enterprise, and voice servers.• Assist with the creation of Shared Storage disk within an enterprise storage solution and the creation of iSCSi remote mounted LUN’s that support network remote storage.• Assist with the creation and management of the virtual environment which consist of: creating virtual disk for storage, creating virtual servers and machines, creating and managing virtual networks.• Manage all logs and health status of the virtual environment which include updates and security patches.• Responsible for managing and monitoring of HP Blade enclosure’s and associated chassis, server’s, and networking cards for proper functionality and use.• Responsible for monitoring and adding nodes to the Server Application Monitor for application health tracking.• Responsible for creating enterprise application and file servers for domain use.• Responsible for creating and managing the enterprise domain controllers used for domain access.• Assist with the life cycle of all production servers and their uses to include: domain name resolution, network monitoring, backups, financials, management tools, and voice servers.• Responsible for managing the physical security of the corporate office and access control system.• Responsible for managing the data center access control system and user’s access.• Responsible for creating training and documentation in support of systems creation and management.• Provide security training on proper enterprise etiquette and use of systems assets.• Be available outside of normal business hours to support NLI and its clients.• Participate in 24/7 on-call rotation for engineering escalations.• Additional projects or duties to be assigned as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES• Responsible for Tier 3 support for internal escalated tickets from the Helpdesk Administrator.• Responsible for monitoring all nightly and weekly backups to ensure successful completion.• Responsible for checking all Enterprise, Production, and Voice server logs to ensure good hardware and software health and notify Systems Engineer 2 or Systems Engineer 3 if there are discrepancies.• Responsible for creating Voice Domains for Clients based on tickets from the Service Delivery Department.• Assist with the tracking of Core Storage enclosure logs and health status.• Monitor’s status and health of all Core HP Blade Enclosures and associated servers and network cards.• Assist with the tracking of the Monitoring systems nodes and their status.• Assist with tracking the health of the Virtual Environment and current hardware utilization.• Assist with requested changes to the Enterprise domain controllers, application, and file servers.• Assist with the auditing and creation of the Enterprise office physical security fobs for access control.• Maintains Colo Client access control and places request for creation and removal of said access.• Responsible for managing current open voice tickets with vendors voice software developers.• Assist with the creation of NextLevel Voice Server accounts through the admin portal.• Provide technical troubleshooting and remediation required to recover from escalated systems problems for internal and external production environments.• Assist in guiding, development, and mentoring staff on best practices and technologies used.• Assist with the creation of Voice, Enterprise, and Production server documentation.• Be available outside of normal business hours to support NLI and its clients.• Participate in 24/7 on-call rotation for engineering escalations.• Additional projects or duties to be assigned as needed.

• Deploying updates remotely for our remote users through patch remote office.• Manage Employee’s roles in Microsoft 2012 Server (Active Directory & GPO)• To utilize the Office 365 integrated/collaborated tools to ensure the Health of our systems and to be able to utilize the office programs to offer a unified solution between our Support based departments.• Understand the domain setup in the Exchange online service when relating to DNS and properly routing through Exchange Online.• Managed Devices on Network with PortSec MAC Address Filtering• Create Visio Diagram for Client Call Flow and Network Diagram • Train Client on NLI Voice platforms • Escalation point for other Department in Troubleshooting issue with Client Circuit and Voice service• Whitelisting of devices in Firewall for communication between hosts• Train new hires into becoming a Tier 1 - 2 Tech Support Specialist• Provide On-Site Installation Support• Console-In to Equipment to manage network VLAN/IPs/Routing• Provide assistance to clients to resolve QoS issues pertaining to VOIP based traffic.• Work with Circuit Providers to ensure network reliability at our client sites.• Dispatched to sites to replace hardware, troubleshoot network issues related to level 1-3 of the OSI Model.• Work alongside Network Engineers to program/configure hardware being sent out to sites.• calls/history/traffic/SIP Messaging to locate areas of Network depreciation• Handle High customer call counts while being able to work within our internal ticketing system all while providing the best of customer service.• Scheduling Field Maintenance with our Field Engineers / Sites / Circuit Providers

• Create Visio Diagram for Client Call Flow and Network Diagram • Train Client on NLI Voice platforms • Assist other Department in Troubleshooting issue with Client Circuit and Voice• Whitelisting of devices in Firewall for communication between hosts• Train new hires into becoming a Tier 1 Tech Support Specialist• Use of Microsoft Remote Terminal Services to walk clients through setup of private networks and training of proprietary VoIP Software and its peripherals• Provide On-Site Installation Support• Console-In to Equipment to manage network VLAN/IPs/Routing• Provide assistance to clients to resolve QoS issues pertaining to VOIP based traffic.• Work with Circuit Providers to ensure network reliability at our client sites.• Dispatched to sites to replace hardware, troubleshoot network issues related to level 1-3 of the OSI Model.• Work alongside Network Engineers to program/configure hardware being sent out to sites.• calls/history/traffic/SIP Messaging to locate areas of Network depreciation• Handle High customer call counts while being able to work within our internal ticketing system all while providing the best of customer service.• Scheduling Field Maintenance with our Field Engineers / Sites / Circuit Providers

• Provide On-Site Installation Support• Console-In to Equipment to manage network VLAN/IPs/Routing• Provide assistance to clients to resolve QoS issues pertaining to VOIP based traffic.• Work with Circuit Providers to ensure network reliability at our client sites.• Dispatched to sites to replace hardware, troubleshoot network issues related to level 1-3 of the OSI Model.• Work alongside Network Engineers to program/configure hardware being sent out to sites.• calls/history/traffic/SIP Messaging to locate areas of Network depreciation• Handle High customer call counts while being able to work within our internal ticketing system all while providing the best of customer service.• Scheduling Field Maintenance with our Field Engineers / Sites / Circuit Providers

• Installing and testing Cat-5, Fiber Optic cable • Installed and maintained PBX networks • Ensured network connectivity for end users• Evaluated existing networks and recommend design changes to improve performance.• Created plans and drawings detailing the layout of routers, circuits, cables, switches, or other telecommunications equipment.Responsible for the maintenance of VX 900 system in forward operation base • Experience with Cisco IP Telephony (IPT) equipment, Inter-cluster Trunks (ICT), Moves, Adds and Changes on Unified Communications Manager or Unified Communications systems• VoIP network architecture, engineering and implementation• Experience in connction PBX phone systems to Unified Communications Manager or Unified Communication• Knowledge of network security concepts, IP, Ethernet, Layer 2/3, CME, VoIP, PBX, • Responsible for the daily telecommunications system operation, support, projects, enhancements, and all related services for multiple technology platforms and services.• Developed and implemented telecommunication solutions and enhancements.• Effectively developed new methods or processes to increase efficiency, level of accuracy and meet defined Company Standard Operating Procedures• Performed telecom network software installations and maintenance of network database for system maintenance and billing support systems

• Experienced in the installation, programing, and troubleshooting of PBX phone systems•Responsible for the maintenance of VX 900 system in forward operation base • Experience with Cisco IP Telephony (IPT) equipment, Inter-cluster Trunks (ICT), Moves, Adds and Changes on Unified Communications Manager or Unified Communications systems• VoIP network architecture, engineering and implementation• Experience in connction PBX phone systems to Unified Communications Manager or Unified Communication• Knowledge of network security concepts, IP, Ethernet, Layer 2/3, CME, VoIP, PBX, • Responsible for the daily telecommunications system operation, support, projects, enhancements, and all related services for multiple technology platforms and services.• Developed and implemented telecommunication solutions and enhancements.• Effectively developed new methods or processes to increase efficiency, level of accuracy and meet defined Company Standard Operating Procedures• Performed telecom network software installations and maintenance of network database for system maintenance and billing support systems • Responsible for over 2,000 voice customers

• Installed, operate, maintain switch board 3865• Instaleed and maintain point to point phone.• Installing and testing Cat-5, • Installed and maintained PBX networks • Ensured network connectivity for end users• Evaluated existing networks and recommend design changes to improve performance.• Assisted telecommunication engineers in the design and analysis of telecommunication networks.• Created plans and drawings detailing the layout of cables, switches, or other telecommunications equipment.