Graduated

Boomtown is a mobile-app based IT support company providing onsite managed services, remote technical support, and remote service management solutions with features that include proactive monitoring, intelligent routing & service optimization. Boomtown's partners and members enjoy simplified installation and ongoing maintenance of in-store technology resulting in reduced business costs, increased revenue and the prevention of lost sales. Current Partnerships with: Elavon, Vantiv… Show more Boomtown is a mobile-app based IT support company providing onsite managed services, remote technical support, and remote service management solutions with features that include proactive monitoring, intelligent routing & service optimization. Boomtown's partners and members enjoy simplified installation and ongoing maintenance of in-store technology resulting in reduced business costs, increased revenue and the prevention of lost sales. Current Partnerships with: Elavon, Vantiv, FirstData-Clover, talech, Bypass, Poynt, NCR Silver, Square, The Melt, et alii- Strategized and collaborated with advisors and founding team members to create a successful product launch that scaled to over 50 people in a 4-year timeframe- Sole member of the founding team to orchestrate the remote buildout of the Scottsdale based operations center to +40 people offering 24/7 remote support and services - Implemented processes for a cross functional team of project managers, software trainers, and support personnel while overseeing all customer, partner, and departmental matters- Oversaw the hiring and performance expectation of over 400 remote support technicians servicing the US and Canada- Analyzed competition, demographic & economic market data and leveraged a strategy for evolving core business concept to a cohesive professional services platform and offering- Highly attuned to financial analysis, statements, and timing strategies to properly orchestrate decisions that are focused on net profitability- Refined internal software product strategy by collaborating with various operation and department managers to deliver innovative solutions- Results driven, interactive and collaborative “Team Management” philosophy and leadership style, which has yielded enhanced profitability, shareholder value and organizational development- Regularly evaluated efficiency and business procedures with organizational objectives and implemented improvements to enhance customer satisfaction Show less

ScoutMode is an online Boy Scout rank and merit badge tracking application. ScoutMode strives to support and encourage social change in support of the Scouting program and to assist with keeping Scouts engaged in their rank and merit badge progress. ScoutMode's focus is to challenge each Scout to take control of their own plan to achieve their Eagle Scout. Honorably achieving this rank will take time and commitment but the long-term gains are immeasurable by a Scout, the family of a Scout… Show more ScoutMode is an online Boy Scout rank and merit badge tracking application. ScoutMode strives to support and encourage social change in support of the Scouting program and to assist with keeping Scouts engaged in their rank and merit badge progress. ScoutMode's focus is to challenge each Scout to take control of their own plan to achieve their Eagle Scout. Honorably achieving this rank will take time and commitment but the long-term gains are immeasurable by a Scout, the family of a Scout, and the surrounding communities that support Scouts.- Drove product development through complete life cycle from inception to roll out including requirements, design, modeling, software implementation, testing and release- Managed teams of software engineer's worldwide including management of outsourced developers in Argentina and Pakistan- Built, execute, and evangelize product strategy across the organization- Supervise and support the process to translate product strategy into development requirements and execution- Integrate analytics and data science into the product and the culture of the product development team- Advise the executive leadership on company strategy- Managed budgeting, metrics, and cross-functional collaboration and communication Show less

LifeSecure is an emergency preparedness kit and product provider. They have helped over 1 million people prepare for any emergency or disaster at home, work, or schools. They support Government agencies, Fortune 1000 businesses, schools, universities, hospitals, and individuals around the world. Supported Customers: Federal Bureau of Investigations (FBI), NASA, FEMA, US DOD, US DOE, School Health, AliMed, Highsmith, Contrax, EMS Innovations, and various other state/county/city organizations… Show more LifeSecure is an emergency preparedness kit and product provider. They have helped over 1 million people prepare for any emergency or disaster at home, work, or schools. They support Government agencies, Fortune 1000 businesses, schools, universities, hospitals, and individuals around the world. Supported Customers: Federal Bureau of Investigations (FBI), NASA, FEMA, US DOD, US DOE, School Health, AliMed, Highsmith, Contrax, EMS Innovations, and various other state/county/city organizations & partnerships- Website maintenance & ecommerce management with tracking and updating FAQs, number of customers, adding and modifying product listings, ensuring accuracy of website content, supported sales by adding/updating distribution partner links- Assisted with new product development and launch while supporting the logistical operations and organization of components- Produced itemized and custom bids with continued vendor management follow-up to ensure timely delivery of components with purchasing/expediting/production management- Proactively sought and screened new strategic affiliates to increase sales and tracked affiliate sales and payments- Provided timely communication with customers throughout the fulfillment process and supported operations by tracking DTS (Days to Ship) per order and COT (Complete and On-Time) for large/custom orders in order to facilitate operational improvement- Recommend and created necessary systems and procedures to ensure consistent and exceptional service and superior fulfillment of customer emergency preparedness needs Show less

Spencer Technologies is a provider of Project, Installation, and Service support for retail store’s phone, data, and POS equipment. Supported Customers: Various national retail and restaurant chains (Costco, Express, J Crew, Bath & Body Works, Barnes & Noble, Pizza Hut, Payless Shoe Source, etc.)- Direct all operations and processes of the Customer Service Coordinators and oversee all escalated customer and departmental issues- Developed a new department of Spencer Technologies… Show more Spencer Technologies is a provider of Project, Installation, and Service support for retail store’s phone, data, and POS equipment. Supported Customers: Various national retail and restaurant chains (Costco, Express, J Crew, Bath & Body Works, Barnes & Noble, Pizza Hut, Payless Shoe Source, etc.)- Direct all operations and processes of the Customer Service Coordinators and oversee all escalated customer and departmental issues- Developed a new department of Spencer Technologies that has offered continued 24/7 support to customers- Outlined a standard Service Level Agreement (SLA) to serve as a template that would reflect a contribution margin of 50% or greater- Aligned Spencer Technologies with their first partnership to refurbish telephony equipment which offered the strategy of securing additional business by offering a larger selection of equipment- Drafted a Preferred Vendor Program that allowed the use of a second-tier technical group at a decreased labor rate- Modified a companywide subcontractor invoice approval process that resulted in a decrease in unpaid invoices over 60 days- Integrated the Service Department and an external vendor to support alternative systems that were not previously supported by Spencer’s business model- Developed a standard protocol for supporting escalated emergency issues- Review all incoming invoices from partner companies to verify accuracy and challenge any charges that are excessive- Negotiate the labor cost (flat rate fee, hourly rate) with technicians and sub-contractors to ensure a gainful profit margin- Managed 420 Express Store “Conversion Project,” worth $1.5 MM in a 4 month time frame- Lead Project Manager to partner with Wincor/Nixdorf in a Point of Sale (POS) roll-out for 1500 Pizza Hut stores over a 2 year period, 2004-2005- Successfully completed a Two-Phase Office Max POS (Point of Sale) roll-out for the 950 store chain with a 42% profit margin resulting in 1.6M in business growth, 2003-2004 Show less

CrossCom provides solutions for distributed technologies in automotive, food, grocery, hospitality, restaurant, and retail locations that use operating and infrastructure systems. Customers include: Wal*Mart, Kmart, Blockbuster Video, Crate & Barrel, Ann Taylor, and CVS.- Directed & evaluated the performances of 12 employees in 4 different departments (Project Managers, Service Representatives, Billing Representatives, and Technical Support) with an annual revenue of $15 MM-… Show more CrossCom provides solutions for distributed technologies in automotive, food, grocery, hospitality, restaurant, and retail locations that use operating and infrastructure systems. Customers include: Wal*Mart, Kmart, Blockbuster Video, Crate & Barrel, Ann Taylor, and CVS.- Directed & evaluated the performances of 12 employees in 4 different departments (Project Managers, Service Representatives, Billing Representatives, and Technical Support) with an annual revenue of $15 MM- Maintained & directed the high performance of the Service/Project Teams by reviewing weekly activity reports and using an internal project management system - (Cross-In-Form)- Increased profit margin from 33% to 38% by conducting monthly meetings to review team financials and report new strategies for increased efficiency- Quantified labor/material estimate to present customers with an accurate proposal which had an increased commitment rate from the previous sales strategy- Lead an "Efficiency Committee" responsible for improving sub-contractor relations which resulted in a more efficient billing invoice- Managed Billing Representatives responsible for annual billing of $50 MM- Decreased backlog invoices from 90 days to 45 days by developing new analysis methods and education initiatives for the Billing Team which decreased "On Hold/For Review" invoices by 15% because of accuracy improvement- Provided up-to-date work order performance reports to CVS and Blockbuster Video- Identified growth and additional service opportunities by tracking the progress of new business accounts which resulted in gaining project work- Ensured customer satisfaction by resolving escalated customer issues regarding missed on-site service commitment time and failure to resolve trouble issue by sending customer a "Correction of Error" - Increased the productivity of new employees by assisting in the development of a Service Department Training Manual Show less