* Successfully created and implemented strategic plans, setting and administering budgets, and improved processes to meet short and long term objectives. * Conducted recruiting, interviewing, and training of all employees. * Instituted all policies and procedures for employees resulting in a knowledgeable staff and higher quality service levels. * Designed and managed company website. * Streamlined operations by developing customer database to manage, track, and record each customer’s service record. * Utilized QuickBooks to complete payroll, input payments, and create weekly reports and invoices. * Coordinated and conducted applicant drug screens, reference checks, background checks, and motor vehicle checks. Extended offers to candidates including drafting offer letters and scheduling new hires. * Administered company benefit programs. * Answered all incoming calls, scheduled all projects, and dispatched appropriate technicians according to skill required. * Implemented CRM software and AR/AP management software program.

* Oversaw the day-to-day operations and sales of the branch. * Prepared job offer packets and new hire paperwork. * Prepared staffing reports, which included turnover analysis, cost per hire, cost per response, media analysis and attendance. * Recruited, screened, interviewed, hired and trained employees for various managerial, retail, administrative, healthcare and industrial positions. * Posted internal and external job openings on company website. * Decreased the cost per hire by 29% and cost per response by 18% in 2001. * Retained, trained and motivated all branch employees. * Created the new employment application, which abided by all federal and state employment laws. * Ensured all operational procedures were implemented and executed within corporate guidelines. * Streamlined the day-to-day operations to provide an increase in sales and better communication between the staff and our clients.

* Recruited, interviewed, hired and trained thousands of employees for various administrative and industrial positions. * Increased client satisfaction by over 20% by decreasing the overall labor costs, decreasing the worker compensation claims and hiring better qualified employees. * Prepared staffing reports, which included turnover analysis, cost per hire, cost per response, media analysis and attendance. * Ensured that all procedures implemented were compliant with the laws mandated by all relevant federal and state organizations. * Managed, calculated and produced weekly payroll records for over 500 employees (600 - 700 at height of business) with 99% accuracy. * Coordinated major recruiting campaigns including advertising, scheduling of interviews, pre-screening and testing.

* Attract and retain loyal clients by building reputation of integrity, knowledge and accountability. * Improved profitability by designing and creating a company website, streamlining operations, developing a company Facebook page and by creating a customer referral program. * Maintain general ledger and record all financial transactions in QuickBooks including AR/AP. * Administer company’s budget activities to fund operations and increase efficiency. * Retained 100% of customers for the past two years by successfully instituting a customer retention program. * Effectively examined competitors’ marketing campaigns, sales activities and pricing which resulted in a 300% increase in sales in less than two years. * Created and designed all marketing material.

* Oversee the day to day operations which include payroll, marketing, fundraising, training and recruitment. * Perform administrative tasks such as scheduling, marketing, invoicing, customer service, data entry, social media and maintaining database of students. * Provide guidance, coaching, mentoring and motivation to newly hired teachers and instructors. * Successfully grew fundraising by over 25% within two years by devising numerous fundraising strategies that utilized volunteers and strategic partners. * Meet and greet prospective new students by organizing open houses and other recruitment events. * Helped to generate an increase in sponsorship dollars by strategically working with the Board of Directors to solicit proper decision makers. * Streamlined operations by implementing CRM software and by centralizing all business documents on Google apps. * Manage Accounts Receivable and Accounts Payable in QuickBooks online.

* Provide piano accompaniment for the congregation and choir during Sunday morning worship and at choir rehearsals. * Work with the pastor to choose music for worship. * Recruit and prepare substitutes to perform during scheduled absences, in consultation with the pastor and music coordinator. * Provide music for weddings and funerals.