Paul Germscheid Email & Phone Number

Dubai, United Arab Emirates

Position Responsibilities:• Hire, lead and manage a regional team of Service Leaders• Directly manage the regional Premium Support and Client Management teams• Oversee the delivery of services to airline customers in the region, ensuring high levels of customer satisfaction.• Ensure the Service Leaders develop and maintain strong relationships with airline customers, acting as a trusted advisor and escalation point for any issues or concerns.• Collaborate closely with other departments, including Sales, Implementation, Solution Consulting, Finance, and Consulting, to ensure seamless service delivery.• Drive continuous improvement initiatives to enhance service delivery processes and customer experience.

Dubai, United Arab Emirates

Leads all implementation activities including creation of implementation plans, project schedules, deliverables, action items, and as necessary, leads the activities of a team. * Leads others and directs all phases of assigned cross-organizational or business unit projects demonstrating proficiency i all project management areas in accordance with accepted management standards in the industry.* Management responsibility for a portfolio of medium sized projects* Develop and maintain relationships and partnerships with customers and stakeholders* Develops solutions to complex problems that require ingenuity and innovation.* Facilitates or Leads others in negotiations involving major project parameters

Doha, Qatar

• Applies Program Management Best Practices to direct program activities. Develops and executes project and process plans, implements policies and procedures and sets operational goals.• Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports. •Establishes partnerships and relationships with internal customers, stakeholders, peers and direct reports.• Manages, develops and motivates employees.

San Diego, Ca

• Oversees the review and evaluation of customer technical training needs to determine appropriate training content, objectives and design. • Oversees the development, delivery and evaluation of technical training. • Uses specialized software technology to research, configure, maintain, update and develop new and existing media and materials. • Gathers data to support complete proposal development activities. Ensures accuracy and quality of training products. Presents proposals to customer and participates in contract negotiation. • Consults with and coaches others regarding final product quality.

I am responsible for developing and disseminating educational training and tools, support services, and interactive communications to the national network of 30,000+ volunteers.*Product Manager and Team Lead in development of ChapterNet - an enterprise technology platform for scholarship, website, and chapter operations management.*Relationship Manager for developing business partnerships and collaborations.*Content Author and Lead Trainer for skills development curriculum including technology implementation skills, volunteer board management, and investments and endowment management delivered both face to face and online.*Manage the Development and Delivery of support services to affiliates and volunteers*Manage all technology based customer service contacts

• Successfully directed the development and execution of topic specific education programs in leadership and business. • Collaborated with University faculty and staff, as well as external consultants, to deliver the highest quality educational experiences for emerging managers through senior business leaders. • Extensively involved in direct mail and email marketing, as well as website and social network promotions.

• Manage, develop and execute all leadership education and networking programs throughout North America for this 3500 member professional organization. • Responsibility for the On-line Mentor program, the Regional Connect program, the Leadership Competency Assessment, and the Annual Conference session development. • Worked with upper and senior management of foodservice business units in many major foodservice corporations.

• Assist locals in the development and implementation of programs and activities related to membership growth, professional issues, collective bargaining, member rights, political action, and community partnerships.• Developed, scheduled and delivered targeted training materials in areas including contract interpretation, advocacy skills, bargaining strategies, interpretation of state statutes, organizational goals, interpersonal skills, conflict resolution skills, among others• Worked with teacher units, educational support personnel and 2-yr community and technical college faculty. The smallest unit was 12 people, the largest was 4600 people.

• Coordinated outreach activities and presentations for the college such as prospective student recruitment, visit day programming, campus tours, career presentations, and summer research programming.• Development of first-year seminar program and course construction.• Develop strategy and message, implement fund raising plan and evaluate current giving practices among alumni and friends of the College. • Staffed and coordinated the College of Biological Sciences Alumni Board meetings and activities, including alumni surveys and the Alumni Mentor Program.

• Responsible for the development and delivery of all course materials and content as well as evaluations and assessment • Taught classes in general biology, honors biology, advanced placement biology, microbiology, marine biology, genetics, human physiology and animal behavior.

• Responsible for the development and delivery of all course materials and content as well as evaluations and assessment • Taught classes in life science, and physical science.

Ma, Education

Bs, Natural Science/Biology