Responsible for overseeing assigned projects ensuring they are completed within budget and on-time while working in conjunction with the Operations Manager, and under the supervision of the VP of Tech Services. Providing direction and assigning duties to the technical staff assigned to projects, in conjunction with the Operations Manager and VP of Tech Services. Regularly communicating with internal team members and clients regarding the status of projects, and coordinating with the Operations Manager.Participate in internal kick off meetings with Sales, Engineering, and Operations and determines what priority tasks are needed (Site survey, client info gathering, etc.)Attend, as needed, any sales related client meetingsReads and understands project Statement of Work. Conduct pre-installation walkthroughs, as needed, to ensure customer responsibilities have been met, such as power and network requirements. Attend, or assure that AVT is represented at, construction meetings on assigned projects and communicate current project schedule and status as it relates to AV.Conduct site surveys/info gathering (with Engineering team) to check site preparedness, room dimensions, parking/unloading, etc. Communicate resource and equipment needs to VP of Tech Services and Operations Manager, identify any needs to complete rough-in work prior to scheduled installation date. Understand site safety requirements and ensure AVT technical staff adheres to the policies. Work with Operations Manager to obtain any required permits. Work with Operations Manager and Warehouse Manager to ensure all materials have arrived for a project, have been tested, and are staged prior to scheduled delivery date. Utilize Zoho software to manage projects, which prioritizing tasks and using the Gantt chart feature. Obtain quotes from subcontractors when needed, or coordinate this with Operations Manager.

Engaged with diverse stakeholders and end users to assess technical needs and issues, supporting SaaS product suite and monitoring performance across network, hardware, and software within Windows/Linux server environments. Oversaw quality assurance and testing protocols to ensure alignment with brand standards. Triage incoming issues and alerts to prioritize workflow. Monitored deployment deadlines to meet project requirements. • Responded to hundreds of incoming requests daily, communicating with end users and engineering teams via ticket system, telephone, email, and video conferencing tools. • Collaborated with cross-functional teams on meeting service delivery agreements and client expectations.

Managed operations and projects for Technology Systems Support & Consultation Services team. Communicated with stakeholders to review requirements, monitor project deliverables, and ensure client satisfaction. Identified and responded to issues, as well as conducted follow-up check-ins to ensure sustainability of resolutions. Maintained multiple IT systems and provided troubleshooting of malfunctions and user errors. Nurtured relationships with more than 200 faculty members within Wharton School, as well as external clients and internal University program staff. • Facilitated training for diverse teams, including for internal staff, end users, and client groups. • Improved scalability and sustainability of systems and service infrastructure through collaboration with cross-functional teams during projects. • Ensured technology systems were operating in a manner to suit operational and business needs. • Promoted to role in 2015 after serving as Instructional Technology Support Specialist, taking on additional responsibilities of hiring, developing, and supervising staff.

Facilitated support for integrated technology systems infrastructure. Services include control system & desktop support, evaluating and managing system performance, configuring and operating audio & video technologies, managing high-profile production event support, guiding dynamic scheduling requests, rich-media recording, technology training & consulting, and systems validation.

Configured & tuned professional audio/video and lighting equipment for conferences, private, public, and academic events.

Configured, engineered, and operated professional audio systems for live concerts, shows, and music festivals. Additional experience with configuring and operating lighting systems and lighting consoles.