Provided administrative support to the Secondary Superintendent of the largest school district in the state of Arkansas while also supporting all other Superintendents when needed. Answer phone calls, create travel, purchase orders, meet with vendors , plan events, and manage administrative office calendar. Making sure to always provide 5-star customer service for all internal or external groups is of top priority

Provided support to parents faculty and staff as well as serving as the administrative assistant to the school Principal. Made sure that all phone calls and inquires were answered in a timely matter and provided 5-star customer service to all patrons. Ensured proper record keeping and filling of confidential information in order to comply with the Arkansas Department of Education guidelines and deadlines. Managed all enrollment of 800 students.

During my employment at Convergy's I managed a team of 20 DIRECTV call center agents. This team consisted of bi-lingual employees, we would receive and provide customer service to English and Spanish speaking customers. My responsibilities consisted of attending supervisor meetings, conducting team meetings, managing time cards, handling all escalated calls, coaching customer service agents to ensure they provided excellent customer service. Daily monitoring of calls was vital to the teams… Show more During my employment at Convergy's I managed a team of 20 DIRECTV call center agents. This team consisted of bi-lingual employees, we would receive and provide customer service to English and Spanish speaking customers. My responsibilities consisted of attending supervisor meetings, conducting team meetings, managing time cards, handling all escalated calls, coaching customer service agents to ensure they provided excellent customer service. Daily monitoring of calls was vital to the teams success. Show less