* Planned and executed Group initiatives across all Markets (Greece, Poland, Romania, Germany) * Analyzed performance, built reports and provided actionable insights that drove Market growth and promoted Group strategy * Drove Product strategy and roadmap for Sourcing across all markets * Prioritized backlog, defined Scrum sprints and collaborated with Tech teams to deliver new features * Designed, implemented and optimized Souring processes for C2B & B2B channels * Liaised with the Sourcing & Sales teams of each Market in order to facilitate the achievement of the profit margin and volumes targets * Responsible for leading a team of 2 direct reports Show less

* Providing Business Analytics intelligence by analysing market, sales and digital activity data from various sources * Leading the customer Segmentation & Targeting across therapeutic areas based on advanced statistical approaches (20+ Brands) * Delivering Sales Force Excellence projects (e.g. resource allocation, call scheduling) * Siebel CRM System management (i.e. customer database maintenance, communication & support for over 200 end-users, manage new releases, liaise with external data providers) * Initiating and supporting Multi-Channel Marketing activities across different Brand Teams * Successfully leading several cross-functional projects (e.g. launch of iPad detailing for all Sales Teams) * Re-engineering & optimising internal processes (e.g. iPad content development process, CRM change request process) * Training co-workers (e.g. launching new frameworks & applications, capabilities building, CRM training) * Developing digital & web content for several Brands across different platforms * Building & delivering presentations to various audiences (Greek / English)

* Responsible for the Consumer Mobile (Standalone Mobile / Household) base growth, value retention, churn reduction and customer satisfaction * Successfully designed, launched and enhanced products focusing on the organization’s vision and by acting upon customer needs based on NPS, focus groups, market research * Monitored Base KPIs, evaluated campaign results (Renewal, Upsell, Cross-sell) and drove changes on the campaign criteria and offers * Liaised with CRM & Digital Services, driving the planning and execution of ATL / BTL communication plan activities * Managed P&L in coordination with Finance and ensured alignment with budget by implementing corrective actions Show less

* Designed, implemented and monitored the company’s monthly proactive retention plan for all Consumer Mobile customers through a multi-channel approach using physical touchpoints, outbound calling, SMS, myWIND app, etc. * Segmented the customer base in great detail in order to offer the most suitable renewal proposal (incl. with upsell) to each customer thus enhancing customer experience and satisfaction * Maximized revenue increase opportunities and minimized churn by offering personalized Upsell offers and introducing special handling for out of contract customers and for clusters with high intention-to-churn * Incorporated improved offering for Household and high value customers * Identified threats and opportunities and implemented the resulting actions or improvements * Provided analytics and insights to senior management, driving key business decisions * Collaborated closely with all Sales channels and across various business functions in order to ensure the achievement of retention targets Show less