To effectively promote our brand on social media, I start by defining our target audience. By understanding their preferences, needs, and interests, I can create engaging content that resonates with them. Conducting thorough marketing research is a vital part of my role. I analyze our competitors and their strategies to gain insights into how they target their audiences. This helps me refine our approach and stay ahead.By identifying the demographic characteristics, psychographic traits, and buying behavior of our target audience, I ensure that our social media efforts are tailored to their needs.Developing buyer personas is a crucial step in understanding the pain points of our target audience. This allows me to create content and campaigns that provide solutions and resonate with them. I understand the importance of focusing on the most active social platforms of our target audience. By doing so, we save energy and maximize brand awareness in the right places.Consistency is key to maintaining a strong brand presence on social media. I ensure that our brand messaging remains consistent across all channels, using the same assets, color scheme, and tone of voice. Creating a content calendar is part of my strategy to plan and schedule social media content in advance. This allows us to maintain consistency, align with our brand, and achieve our goal of driving brand awareness.Engaging with our audience is a top priority. I actively ask for feedback, respond to comments, and encourage user-generated content to foster a sense of community and build trust. Research and planning go into our influencer partnerships. I assess the potential benefits for our brand and the compatibility of the influencer with our values.

-Receive inbound calls within the Contact Centre in a friendly, supportive, efficient, and professional manner as per the contact center’s quality standards and ensure that the set KPIs are met and exceeded.-Verify the authenticity of customers from across the contact channels (call, mail, and social media) through keen confirmation of necessary Know-Your-Customer (KYC) details as per the center's KYC guidelines.-Assist customers with any instructions, queries, or complaints in relation to any of the clients' products, channels, processes, campaigns, events,s or people.-Log all customer calls/cases on a Customer Relationship Management system and resolve customer queries or complaints on First Call.-Follow through and close logged cases that may not be resolved on the first call due to longer lead time.-Escalate all cases that are beyond the contact center's acceptable turn-around time as well as all those that require management attention and/or further investigation.-Make outbound calls to follow up on open and pending cases, support product and services campaigns, cross-sell services or products and participate in mystery shopping;-Log a list of cross-sell leads generated from interaction with customers and ensure propagation to the appropriate department for closure-Be vigilant about customer data and be cautious, and professionally skeptical in interacting with customers on the contact center channels-Participate in process improvement methods that are geared towards handling customer issues efficiently and contribute to the amendment of processes and procedures where necessary.

Kepha has been crafting quality copy content for the hospitality and tourism industry that have been generating high conversions for clients. Working collaboratively with industry leaders to provide destination information and reviews that drive traffic and visitors to a brand. He is a thought leader with a wide network on freelancing platforms like Upwork and Fiiverr where he can be found with the same name.If your brand is seeking to make its voice heard within what may seem as a noisy digital space then Kepha is the guy you need to get in touch with. His exprience includes the following-Digital marketing-Content marketing-SEO content writing-Video scripting and editing among othersIf he is not on his laptop drafting content, you will find him with a book (mostly fiction) or cooking for his daughter. Kepha loves Formula 1 so much it is an easy way to start conversation with him easily.

at sweet lake resort a chain hotel under superior group of hotels.