• Plan, organize and coordinate all activities that occur in all divisions such as, Checklist Team, Customer Training Scheduling, CEO and CTO Scheduling, Business Development Team Scheduling• Direct, obey and monitor SOPs that have been created, determined, and implemented properly• Revise the SOP if it is no longer relevant• Guide and monitor subordinates to work more efficiently, be disciplined and follow SOPs that have been created, determined, and implemented well• Conduct daily, weekly and monthly team evaluations• Lead internal team meetings• Follow field developments and analyze and provide guidance/input/improvements if necessary to achieve increases in quantity and quality• Provide reports to the CEO regarding team performance, finances, and matters that need to be made

Writing articles by provided keywords

Handling any incoming customer enquiry within the set time range via different communication channels: live chat (Zendesk) and tickets system;Identifying customer's needs to achieve customer satisfaction;Managing standard enquiries in ticket system and escalate the ones that require deeper investigation to the relevant department or specialist.

Welcoming customers in chat according to proceduresAnswering customer questions about services, promotion and others.Escalating customer issues to the relevant department if a more detailed check is neededEnsuring customers understand and are satisfied with the information provided

- Good understanding of company services and promotions- Promote the promotion of forex companies in forums and social media- Perform telemarketing tasks- Answering questions from members or social media users regarding company services- Prepare weekly reports