As an IT Project Manager for Blue Cross Blue Shield of Michigan’s Medicaid division, Blue Cross Complete (BCC), manage multiple agile projects, reports, and relationships for the Information and Vendor Management team • Direct report and IT PM to BCC Information Management Director• BCC liaison to State of Michigan, Blue Care Network and AmeriHealth business partners, SME’s, and technical staff on project budget, requirements, risk, scope, change control, testing, defects, and schedules • BCC lead on multiple small ITSM and RFA projects developing simultaneously, ranging from $10,000 to $250,000, and play a key role in multiple multi-million dollar Enterprise PMO projects• SharePoint administrator for all BCC staff; responsible for security and permissions, workflow and list development, alerts, library maintenance, create tutorials and facilitate training classes• Maintain project finances, resources, stage exits, dashboards, minutes, logs, actions, and project timelines• Manage, oversee, and prioritize all internal BCC report request throughout each life cycle phase • Provide leadership on the SFTP and EDDI transfer file processing systems • Supervise and monitor database data integrity audits and technical documentation initiatives; Facets, HEDIS QSI and AmeriHealth Data Warehouse using Access and Oracle SQL • Tools used: Microsoft Project, Office, Web-ex, Facets, Multi-media

As a project manager, applied project management methodologies and instituted Microsoft Project Management tools for 7 projects and their respective activities for Farmers Insurance, Innovation and Business Development project management team. • Integrated and successfully completed a project which had previously twice been unsuccessful• Managed teams consisting of 23 to 54 staff members on projects servicing 42 U.S. States and 34 property and casualty products impacting 12 separate computer and financial systems• Managed the overall project planning effort by efficiently collaborating with key stakeholders, project team members, departmental managers, and off-site vendor teams• Directed and tracked the development of the business case, requirements definition, processes, timelines, and resource allocation• Ensured business objectives were clearly defined and achievable, set key milestones, and delivered quality solutions to stakeholders on time and on budget• Maintained and controlled project scope, risk management, scope management, change control, and quality assurance throughout the project life cycle• Provided guidance to project teams members and vendors both on-shore and off-shore via conference calls, email, web conference, reports, meetings, meeting minutes, and action items

Assisted the State of Michigan's DTMB, Office of Retirement Services, IT project management team with the design, development, implementation, and support of the Clarety retirement application. Fundamentals included a solid understanding and practice using the System Development Life Cycle (SDLC), the State of Michigan’s State Unified Information Technology Environment (SUITE), Systems Engineering Methodology (SEM), and Project Management Methodology (PMM). • Coordinated 25 projects for 4 senior project managers • Maintained and delivered ChangePoint project portfolio analysis to PMO for all ORS/AST projects• Managed the project dashboard for all active, pending, and completed projects• Developed and maintained the project timeline report• Project manager on infrastructure upgrades, problem resolution, application maintenance, and server based projects on a 28 server networked environment• Coordinated definition of project requirements • Assisted project managers and management with project hours and resource allocation• Scheduled and facilitated meetings, notate and distributed meeting minutes and tracked action items• Coordinated communication to business stakeholders, IT manager and development and support teams • Created project schedules and work break down structures using Microsoft Project • Monitored the change control process, issues, risk and tracked changes in project scope • Tracked defects with HP Quality Center, UAT, Regression Testing and Transition to Production within tight time constraints to comply with Legislative Deadlines • Tools used: Microsoft Project, SharePoint, MS Office, and Visio. SerenaTeamTrack, Clarity PPM, LiveLink, Remedy Help Desk Support, SnagIt, and Lync• Technologies: SQL Server7, Websphere version 8, J2EE, Java, FileNet • Training: SOM SUITE, ChangePoint

As a Project Manager Intern, acted as the controller for implementing better real time solutions over material cost and labor efficiency• Performed a Strength Weakness Opportunity Threat analysis and matched planned productive material costs with actual productive material costs focused on strengthening customer loyalty and relations• Developed comprehensive solutions for a database management system to coordinate administration and increased inventory control • Provided remote desktop support for Windows XP and Windows 7 workstations• Created and conducted meeting presentations and provided education on new inventory plans, contract negotiations, market research, planning and routing of daily inventory and loss control

As an Executive Assistant for a medical billing company, I served as the company administrative lead• Managed accounts receivable/ accounts payable using QuickBooks, calculated employee hours and ran payroll weekly and calculated and cut checks for city and state taxes on a monthly basis• Performed medical billing data entry and assistance to medical billers, collected and distributed mail• Provided pc repair, software installation, computer networking, and scanning of documents

As an Agent Consultant for a third-party administrator of Blue Cross/Blue Shield of Michigan and Blue Care Network, provided healthcare benefit options, claims adjustment, health insurance quotes, and consulting services• Validated procedure and diagnosis codes, corrected member benefit claims, conducted in person member presentations, and provided customer service to agents• Tools used: Amazon, Goldmine, Paradox, Facets, and MS Excel, Word, Power Point, multi-phones • Certificates: Managing Multiple Projects; Blue Care Network Facets Training

(93P) Aviation Flight Planning and ManagementLicense: FAA Aircraft Scheduler• Scheduled and managed flights for U.S. Army senior officers and military duty pilots• Coordinated dispatch, maintained flight logs, planned and scheduled flight paths, fuel, and maintenance• Managed soldier enrollments for leadership academies, maintained schedules and regiments• Squad leader, military honorable discharge