 Motivate and inspire team members / Facilitate problem solving and collaboration Initiate team bonding activities for the team. Drive all the service level parameters on hourly and daily basis. Provide status reporting of team activities against the program plan or schedule Have one on one session with team members to understand real time issues, coach them on their performance & come up with action plans  Provide guidance to the team based on management direction

 Handle unpleasant, complex client situations through perseverance and superior problem-solving abilities. Communicate courteously, empathetically, and effectively Knowing about the services and understand the quality promise of the company in order to ensure that client feedback is addressed knowledgeably, promptly, and precisely. Handle internal delivery processes across services and take the necessary steps to ensure that the client’s future assignments are delivered with the… Show more  Handle unpleasant, complex client situations through perseverance and superior problem-solving abilities. Communicate courteously, empathetically, and effectively Knowing about the services and understand the quality promise of the company in order to ensure that client feedback is addressed knowledgeably, promptly, and precisely. Handle internal delivery processes across services and take the necessary steps to ensure that the client’s future assignments are delivered with the highest quality. Continually improve the feedback management process in all aspects, including quality, speed, and completeness of resolution.  Study client feedback and provide inputs for enhancing current services, validating new concepts suggested by clients Share insights obtained from client feedback about client behavior and preferences, the industry, market, etc. Show less