* Direct reporting to US * Project Lead (accountable) for Product Launch Global Customer Support Roche * Co-Lead orga-structure service implementation * Mentoring & onboarding new team members for success in their roles * Setup team's event for positive success achievement * Represent the service organization on B to B (Third Party Partnership companies) & Roche affiliates

* Expert product specialist for Roche Tissue Diagnostics products lines * Train customers & employees on high medical value systems & assay * Conduct systems demonstration and customer VIP visits in collaboration with sales & marketing * Responsible for product presentation (E-book, E-learning) and documents preparation in collaboration with the Business Unit in USA * Participate in scientific Forum and Congress with Marketing EMEA

* Responsible for product content development for EMEA-LATAM region * Conduct Training for Sales, Marketing and Application Specialist * Conduct product demonstration for VIP visites, KOL * Develop new tools for remote training

* Direct reporting to US * Responsible for Digital Pathology product launches in Global Customer Support at Roche * Conduct product demonstration for business KPI achievement * Manage training program and released it globally for Roche affiliates * Provide Coaching & Certified Trainers in different regions (EMEA, LATAM, APAC, NAM) * Perform second level support for Roche affiliates

Newsletters creation for the promotion of diagnostic reagents - SWOT analysis for diagnostic Leukemia Translocation (9,22) BCR/ABL test

* Provide support & answers to customers’ scientific and technical inquiries regarding the company’s products * Create tenders offer form which explained the concept and the technical aspects of real time PCR system in cooperation with the marketing department * Handling customers’ complaints together with the Global Scientific Support in Europe * Analysing customers’ data in the field of real time PCR, automatic system for Nucleic Acid isolation

* Coordination of a scientific congres in Pasteur Institut with more than 700 customers and prospects * Telemarketing actions plan * Analyze of the PCR cost per test (reagents + ancillaries)

* Conduct systems demonstration on customer site in collaboration with the sales rep * Trainer in Real Time PCR products for the customers on site in France * Interacting with Key Opinion Leader * Responsible for the launch of CE-IVD reagents (marketing mix) * Create Marketing tools for improving sale * Analyse competition market share and products * Participate in scientific Forum and Congress