Provide customer service and sales expertise within the brands of Banana Republic and Gap

* Mobilize 20 individuals of the visual/marketing and sales teams at several locations to achieve corporate standards; promote team development through customer service and visual marketing skill mentorship * Modify merchandise placement based upon store sales trends and inventory level analysis * Provide customer service and sales expertise within the brands of Banana Republic and Gap

* Development and management of the specialty retail program within DEN airport. Involves: business development, contract creation and enforcement, stakeholder communication, badging program management * Oversight of the launch of three vendors providing 30 vending locations * Analyze floorplans and blueprints, acquire necessary permitting, liaise with construction Project Managers

Logistic coordination of multi-billion-dollar assets between 15 vendor groups adhering to strict departure schedules, delay mitigation, and calm emergency handling of medical and safety situations Identify and implement continuous improvement initiatives, project manage initiatives while developing systems/database and successful conversion of the department to a 100% paperless process Holds departments accountable to standard hub operating expectations and determines root causation of sub-standard performance; effectively communicates operational outcomes as learning opportunities for continuous improvement between all departments Toggles between multiple software platforms, aviation databases, video surveillance, phone/radio switchboard, and real-time touch points to accurately document and communicate real time operational need

Safely supports on-time arrival and departures through efficient application of Standard Operating Procedures (SOP), proactive situational assessment, and dependable and adaptive team membership Developed job aids to streamline and speed up information retrieval for baggage delivery Promotes safe and dependable airport operations by efficient logistical execution of baggage management, plane side tasks, and customer service interactions; proficient rerouting of luggage (BRS) utilizing: Unimatic, BART, Bolt, Shares, Aero, scanning systems, and other software Shadow Zone Control operations on personal time: familiar with ACARS, surveillance systems, crew tracking to guarantee union contract compliance, and communication management of weather and other operational hazards affecting gate tasks to guarantee safe timely arrivals and departures

Oversee the success and instigate development of the relationships between the Career and Student Services departments and students of CollegeAmerica.

Prepare and place graduates in jobs within their fields of study.

* Developed a business plan for various divisions * Developed marketing slogans and strategies for retail division * Developed training modules for management and employees for retail division

Oversee all operations at DEN and be the quarterback of all departments, partnerships, and vendors; innovate new processes to tighten performance metrics, collaborate with all department heads to elevate outcomes Investigate each department and vendor’s processes and agreements to identify and develop areas of continuous improvement, process streamlining, and ongoing reporting to improve on-time departure results Identify delay root causes and enforce business policy, procedures, and safety regulations; coach applicable departments on performance improvement; insure accurate delay coding with United Airlines business partners Utilize both United Airlines and SkyWest systems to identify and execute delay mitigation by adapting the operation accordingly, i.e., crew swap, aircraft swap, and performance auditing of all departments

Review and follow-up of all new store franchise agreements for legal execution Maintain executive sales report and reconcile with accounting records for the sales team's commissions Investigated/uncovered corrupt sales tactics and saved the company tens of thousands of dollars in fines by the FTC and state of Virginia as well as being shut out from future franchise sales opportunities within the state

* Daily package all new store and transfer agreements for underwriting * Verify FTC disclosure laws were satisfied and conduct cursory agreement review * Deposit all agreement fees with accounting and track on the executive sales report

* Save and print all applications for processing, report daily numbers to executive team * Support the Application Processor in processing duties

* Spearheaded the SME team to promote world class service to businesses * develop training and resolve escalated complaints * supervised a team of 11 * hiring consultant of National Business Ordering Representatives * Effectively trained team members on software system conversion and created procedural job aid documents for future reference * Saved a multi-million dollar contract through efficient customer service/data accuracy and effective communication to corporate and client stakeholders

* Project manage the development of Quiznos Franchises from agreement execution through post close contract covenants for the Southeastern United States Markets, including Puerto Rico; approximately 70-120 deals at various stages within the development process * Communicate accurately with sellers, buyers, brokers, attorneys, landlords and corporate personnel via phone, email, fax and internal status reports * Ensure all required vendor setup, training scheduling and completion, insurance, loan requirements and lease documentation are complete for closing authorization * Ensure all franchising disclosures were met per FTC laws * Confirm all post close covenants are complete and verified by field personnel

* Develop/Oversee creative career development events, programs and coaching to ensure successful student/alumni employment during school and post graduation * Spearhead campus graduate accreditation employment and documentation compliance with results often over benchmarks of 70% by maintaining dynamic relationships with local business leaders, recruiters, hiring managers and college administration/faculty * Manage and motivate 5-12 individuals who track and assist students find in-field jobs; oversee placement reporting; manage department budget * Member of campus executive management team to oversee/implement plans to obtain strategic goals * Campus SME for software system conversion and training, validation of data integrity; consultant and trainer of new software