Natasha Hicks Email & Phone Number

Fort Worth, Tx, Us

• Leads virtual team of 9 Onboarding Specialist and Principles to achieve required performance metrics and SLAs; surpassing compliance and productivity goals through effective operational delivery • Manages and evaluates team performance by providing regular feedback and coaching to improve productivity and employee engagement outcomes• Developed and implemented a balanced scorecard measuring performance and behaviors, resulting in increased engagement and recognition by 45% in the… Show more • Leads virtual team of 9 Onboarding Specialist and Principles to achieve required performance metrics and SLAs; surpassing compliance and productivity goals through effective operational delivery • Manages and evaluates team performance by providing regular feedback and coaching to improve productivity and employee engagement outcomes• Developed and implemented a balanced scorecard measuring performance and behaviors, resulting in increased engagement and recognition by 45% in the first four months• Proactively identifies and implements continuous improvement initiatives resulting in cost savings of over $10k (2024) through process optimization and increased efficiency resulting in 87% client satisfaction• Conducts data analysis and trend identification on the candidate onboarding process, presenting actionable insights and recommendations for process improvements to senior leadership to improve the candidate and client experience• Maintains and updates databases and reporting tools, ensuring data accuracy and integrity, leading to improved data quality, and reporting for leadership decision making Show less

Dallas-Fort Worth Metroplex

• Delivered full cycle recruiting to drive efficiency and ensure a consistent candidate and hiring manager experience using behavioral based interviewing and assessments • Analyzed talent acquisition data and metrics for executive reports e.g., time to fill, cost per hire, diversity of hires, total hires internal and external, retention, and selection process • Supervised and supported 2 Talent Acquisition Coordinators in pre-employment initiatives, including performance feedback and… Show more • Delivered full cycle recruiting to drive efficiency and ensure a consistent candidate and hiring manager experience using behavioral based interviewing and assessments • Analyzed talent acquisition data and metrics for executive reports e.g., time to fill, cost per hire, diversity of hires, total hires internal and external, retention, and selection process • Supervised and supported 2 Talent Acquisition Coordinators in pre-employment initiatives, including performance feedback and training on standard operating procedures, mentoring, and guidance • Identified and drove process improvement across the Talent Acquisition team • Analyzed Staffing RFPs, providing constructive feedback to proposers• Managed the contract staffing process and new staffing agency implementation• Contributed to projects as part of the long-term strategy of building a best-in-class talent acquisition process Show less

Dallas-Fort Worth Metroplex

• Tracked and maintained onboarding process from offer stage to first day, using Excel, PeopleSoft, and outside vendor systems for pre-employment requirements • Administered multiple Gallup lifecycle surveys including: New Hire Experience, Hiring Manager Experience and Applicant Experience surveys. • Contributed to the improvement of the new hire onboarding experience through the creation and analysis of performance metrics and implementation of standard work to drive TA efficiencies… Show more • Tracked and maintained onboarding process from offer stage to first day, using Excel, PeopleSoft, and outside vendor systems for pre-employment requirements • Administered multiple Gallup lifecycle surveys including: New Hire Experience, Hiring Manager Experience and Applicant Experience surveys. • Contributed to the improvement of the new hire onboarding experience through the creation and analysis of performance metrics and implementation of standard work to drive TA efficiencies, compiling data insights for executive reporting • Posted positions on internal and external career sites, scheduled diverse panels and executive interviews, and led New Employee Orientation, including benefits enrollment• Led and assisted in the development and implementation of various team projects Show less

Washington D.C. Metro Area

• Attended weekly congressional briefings, summarizing memos for Congressional Staff• Obtained experience drafting constituent letters and legislative research• Fielded phone calls of constituents and provided Congressional Staff with briefs, identifying trends on the current opinions and preferences of the district’s constituents

Grapevine, Texas

Bachelor Of Business Administration - Bba, Human Resource Management, 4.0 Gpa

Activities and Societies: Student Activates Board, Alpha Lambda Delta/ Phi Eta Sigma

Minor, Political Science And Government, 4.0 Gpa