* Communicated with customers over phone, got to know their concerns, analyzed them, presented solutions to their main concerns, and sold products of BoB directly * For being excellent and reliable employee, I was promoted to be “Specialist”

Successfully leaded “Auto Bank” project; Visited and communicated with directors of many organizations and institutions, and got permission to sell products and services of Bank of Baku to employees of these organizations. As a result, sold more than 25 products each day with help of my team which was very profitable for BoB Also helped Marketing Department of Bank of Baku; Worked in different branches and persuaded clients to utilize profitable products and services of BoB

* Handle customer inquiries telephonically; provided customers with product and service information and convinced them to use them. Also, managed and resolved customer complaints successfully * Pursuit of inactive customers; Called specific clients, asked the reason they do not utilize Products and services of Bank of Baku, gave solution to their problems, and invited them to office * Entered new customer information into Electronic Government in order to make sale of BoB products smoothly for customers to gain greater customer satisfaction * Run “Internet Banking”; Got in touch with customers via call to demonstrate features of “Internet Banking” so that they can benefit from it easily and efficiently * Trained new interns and volunteers; presented culture of Band of Baku, explained Products and Services to volunteers, and motivated them to work effectively Show less