Complete all compliance training within laid down timelinesNew clients-assist planner in the collation of information and preparation for packs to ensure planner has information available to meet client (sales budgets)Receive feedback from planner after visit to complete report to provide feedback to ManagerCurrent clients - yearly reviews and maturing policies - contact clients for appointmentsCapture on product provider systemsRefer opening of banking account for banking clientsLiaise with SET for client's WILLs to be processed Update leads system daily and finalise on systemLeads logged correctly for cross sell opportunitiesIdentify migration opportunities and sells products /service reactivelyPrepare policy schedules Prepare quotationsPreparation and pre-completion of documentation for planner's appointmentsPreparation and collation of reports and proposals Checking and submission of new business applications ,including compliance documentationPreparation and submission of application and compliance documentation on the SBFC system for quality assurance passEnsures that all new service requests (queries and complaints) are logged correctly Ensure that service requests in personal work list are actioned within agreed timelinesEnsures accurate capture, updates or amendments of customer information and history notesUpdate customer 1st with correct information when dealing with clientsCapturing on Liberty, Stanlib, Old Mutual systems Actioning withdrawals , additional investments , statements Clearing of Suspense account daily Arranging access/ booking meeting rooms for clients on the premisesFollow up on Medicals to be done/ obtain medical reports from doctors roomsArrange for tele interviews on new applicationsLiaise with client for outstanding requirements from UnderwritersAdvise clients of outcome of applications and provide them with relevant proof of acceptance Requesting documents from bankers of clients when needed for app

 Obtaining sensing data in order to design and build components of digitized products in line “with what matters to customers” Understanding customer demand Prioritising and planning work activities within the team Delivering commercial outcomes Handling risk management Scaling NWoW Guaranteeing successful delivery Interpreting customer data and taking input from product teams in order to develop relevant product components, features and services Analysing all product features, benefits and processes to better understand the specific value streams that would benefit product digitisation or modernisation Investigating how the relevant value streams would deliver value for customer Utilising customer data to provide feedback for the product strategy  Facilitating discovery and inception sessions to create a shared understanding of user needs and the potential technology solution required  Creating relevant user stories and participating in the PI planning sessions  Solidifying user stories through customer and front line interviews or workshops  Prioritizing the lab squads backlog based on user value Understanding the flow of work for customer and frontline in order to map out how a user would go through the system Collaborating with cross-functional teams comprised of UX, technology, support, testing and other subject matter experts to gather and analyse functional needs and user story requirements Aligning with the Feature Analyst to better understand requirements before the next iteration

 Reporting on exchange control monitoring for customer channels, highlighting trends and rectifying anomalies Implementing risk and compliance measures that may impact customer channels  Improving procedures to enhance regulatory compliance and improve process efficiencies  Engaging with PBB Central Compliance  Managing Excon risk and compliance awareness Updating the Excon guide on the intranet and monitoring transactions Finalising SARB outstanding responses to audits Analysing, tracking and monitoring all Forex losses and performing root cause analysis Assisting with foreign exchange enquiries  Up-skilling and sharing knowledge with the retail markets team  Ensuring that MIS was made available to relevant stakeholders Observing “self releasing” to ensure that the transactions were captured Scrutinising Forex and all regulatory compliance training Regularly tracking “consequence” management to discipline staff who did not followed regulatory requirements Providing accurate MIS  Utilising audit reports to identify and address non-adherence to procedures Implementing agreed actions to address findings Addressing risk trends identified in the monitoring reports Observing exchange control and Forex compliance and rectifying non –compliance  Ensuring that risk and compliance trends and deviations were corrected  Reviewing requests for process changes  Liaising with the continuous improvement team to effect process improvements Assisting with recommended process improvements after analysing trends  Participating in projects initiated by PBB Compliance Establishing and maintaining good relationships with SMEs and business partners  Ensuring that the correct usages were in place to support Customer 1st system  Preparing reputational risk cases Conducting branch observations  Assisting the Foreign Nationals Department to categorise information Collating information and assisting with remediation in the CTR

 Ensuring quality of work and adhering to daily compliances Improving customer experience Controlling revenue to ensure profitability Supporting the QA Manager in reducing operational and regulatory compliance risk  Identifying and resolving risks  Assisting with effective risk implementation  Determining operational risk and compliance issues within the PORs  Conducting monthly audits  Implementing actionable plans to address audit and operational risk findings Ensuring that the correct reporting of excess cash holdings was undertaken Updating and following up on dispensation renewals  Managing occupational health and safety Confirming that correct incident documentation was completed  Displaying relevant posters in terms of Labour Law requirements  Assisting the OHS Representative to ensure that all act requirements were metbb Conducting monthly, quarterly and yearly inspections  Record keeping of all OHS related documentation  Booking training for OHS representatives  Handling risk and compliance training and coaching Coaching PORs on risk and compliance gaps identified Organising compliance training  Providing regulatory compliance support for POR’s Monitoring the KYC dashboard and the irregularity report to identify non-compliant and training needs  Conducting a bolstering check with every visit to the PORs Scrutinising the master codes envelopes in the PORs every quarter Conducting quarterly surprise checks on all security equipment  Ensuring that levels and limits of authority are adhered to Establishing that letters of undertaking are held at the PORs, business banking and private banking Printing six monthly authority reports for management  Carrying-out high risk checks for the relevant PORs  Monitoring that relevant compliance and high risk reports are actioned Balancing suspense accounts daily Reconciling and monitoring the branch’s cash account Organising workshops and coaching

 Dealing face to face with customers and providing poised and professional service  Offering advice and information to customers Updating client’s details and ensuring compliance to all acts  Selling bank product  Investigating and resolving all banking related queries  Handling transfers, withdrawals, cash and cheque deposits Balancing cash at required intervals Answering the phone, screening phone calls and routing callers to the appropriate party Handling telephone queries and resolving customer complaints Filling, faxing and scanning documents Providing front and back office support Data capturing and information entry Establishing and maintaining professional business relationships Processing cash transactions for clients in national and foreign currencies Providing information on exchange rates for buying and selling foreign currencies Recording all foreign exchange transactions and checking for money validity