* Managed end-to-end orders management operations internationally and locally .for * the ecommerce platform * Providing support to our retail stores in UAE, Qatar & Oman in regards with online TAP, * tabby payments, delivery service for local & international customers. * Providing customer support in means of returns, exchange or tracking their orders by * coordinating with cargo companies. * Demonstrated proficiency in inventory management to optimize stock levels & prevent * stockouts. * Prepared daily and monthly reports to provide insights into key performance metrics * and trends. * Always reconciled finance records ( Tabby, Tap, Bank transfer & COD ) to maintain * accurate financial data. * Making weekly & monthly plan & put them into motion in order to achieve our target * goals.. * Warehouse management

* Managing complete online presence of a number of the high-End designers in Pakistan ( including Ansab Jahangir, Zainab Salman &Tahra by Zainab Chottani ) * Manage end-to-end online operations including Picking, Packing, Shipping & * Last-Mile Delivery & WH management.. * Coordinating & participating with the Sales, Marketing team & other departments * on all on-the-ground and online events * Monitor and report to the CEO on all the E-Store activity including sales, return, * performance analytics, changes, and updates * Managing Facebook Ad campaigns with the marketing agency & briefly discussing * the increase in sales & improvements.

* Billing Analyst * Nation Wide Intra Dept. Coordination for escalated issues. * Escalating issues regarding different offers to Helpdesk, Operations team, Quality Assurance & Standardization team. * Verifying and processing of complaints related to wrong deductions faced by customers. * Highlighting the issues observed frequently prevailing related to query. * Highlighting the abnormality which cause increase in extra workload. * Making shift report related to overall workload processed by team members. * Accountant: * Managed financial information, coordinating with other accounting staff. * Reviewed documents and input information accordingly, ensuring all information was accurate. * Identified and fixed accounting mistakes on all forms. * Verifying and processing of complaints related to wrong transactions processed by retailers more specifically related to postpaid subscribers. * Maintaining the record of posting done from month to date on daily basis. * Reconciling the work done on daily basis and updating/maintaining the records.

* Analyzing Candidates CV’s and making Secludes with respect to Test and Interviews. * Informing Eligible candidates via call. * Conducting Test.

* Customer Service officer- Network Complain Unit * Customer Service officer- Investigation and Resolution Unit * Worked in Mobile Number Portability (MNP) * Worked in Mobile Service Point (MSP)

* Font line Associate/ Teller * Meeting Customers, identifying their requirements in order to maintain good relation with them and assuring high quality of services to them * Processing customer deposits, withdrawals, and payments. * Accepting cash from customers. * Following bank procedures when performing transactions * Change Currencies of different countries against Dirham or vice versa (Sales/Purchase). And aiming at highest profit on every transaction by varying the rates. * Process Corporate Transactions for corporate customers. * Process transactions related Credit Card, Utility Bill Payments, Tickets etc * Salary disbursal through SMART PAY SOLUTIONS with the directives of UAE Ministry of Labor and Wages Protection System (WPS) * Resolve customer complaints if they have any (Credit Status Inquiries/Cancellation). * Maintain Cash in morning and tally at the day end.