• Provide high-touch customer care with an engaging, personalized, and effective approach for VVIP clientele. • Ensured customer satisfaction and loyalty rates increased, gaining more recommendations from clientele. • Led a small team of colleagues for each member experience by delegating tasks, managing the experience timeline and expectations, and ensuring each experience was handled per company SOP by all agents involved. • Trained new employees by engaging diverse audiences and fostering a positive learning environment.

• Exemplified strong communication and leadership skills by spearheading cross-functional operational meetings and programs between the CS and Logistics teams to help promote healthy relationships, as well as produce and promote new policies. • Built lasting client relationship by identifying client needs and tailored results across multiple accounts.• Performed weekly account audits to track company OKRs to assure that all strategies deployed are effective and are aligned with industry standards and practices.

Delta Air Lines, Inc., typically referred to as Delta, is one of the major airlines of the United States and a legacy carrier. It is headquartered in Atlanta, Georgia. The airline, along with its subsidiaries and regional affiliates, including Delta Connection, operates over 5,400 flights daily and serves 325 destinations in 52 countries on six continents. Delta is a founding member of the SkyTeam airline alliance.As a Flight Attendant for Delta, I acted as an ambassador between the airline and its customers, ensuring passengers’ comfort during the flight. I was also lead qualified, effectively deploying administrative duties, managing crew on board, to keep the flight running smoothly.

Hillstone restaurants have been serving customers since 1976, bringing dishes that seek to enliven the senses though cuisines that have been created with grace and inspiration. My role allowed me to verifiy the completion of daily tasks that met the company's objectives of increasing sales and usage of the contemporary tools. I maintained professional appearance in corresponding with customers in the daily operations while being mobile for quick assistance. Identifying and efficiently resolving customer issues enabled me demonstrate a positive image for the brand and the business.

MS Pride of America is a cruise ship built in the United States and is operated by Norwegian Cruise Lines. Inaugurated during the 2005/2006 cruise season as the first new U.S.-flagged cruise ship in nearly fifty years,[5] Pride of America was designed to pay homage to the spirit of the United States, from the patriotic artwork on the hull to the U.S.-themed public spaces. As a Head Waiter/Hostess, I operated in the dining room and supervised the dining crew, corrected table settings, and generally took an active part in the restaurant personnel training program, ensuring schedules were followed by the personnel – all this while striving to serve high-value guests of high standards.

Subway is an American privately held restaurant franchise that primarily sells submarine sandwiches and salads. It is one of the fastest-growing franchises in the world and, as of October 2019, had 41,512 locations in more than 100 countries. More than half its locations are in the United States.As a Sandwish Artist, I exhibited a friendly and cheerful disposition while greeting and serving guests, and preparing food. I also ensured compliance with food safety and sanitation standards. Additionally, I performed light administrative duties,

In many occasions we are unable to prepare ourselves the entire menu for the invitees and for the same reason we hire the catering services. Working in a fast-paced environment, I assisted in many processes for catered events. As an Assistant Catere, I organized and ensured efficient fodd handling and services, while maintaining a friendly and personable attitude.