* Work closely with (Senior) Relationship Managers to provide product specialists with qualified referrals for cross-sell * Responsible for total KYC (Know Your Clients) * Escalation point for all service related isssues * Manage service level agreements * Coordination of all new client onboarding activities * Coordinating network activity with International branches

* Provide support Relationship Banker with operational business * Responsible for total KYC (Know Your Client) * Escalation point for all service related isssues * Participating of internal projects * Organising meetings internal/external * Booking travel arrangements for Executives

* Responsible for managing the team with a strong focus on People Management * People management responsibilities such as job interviews, monthly bilaterals, midyear and end of year appraisals * First point of contact for escalations

* First point of contact for escalations * Responsible for managing the team with a strong focus on People Management * People management responsibilities such as job interviews, monthly bilaterals, midyear and end of year appraisals * Process both account and transactional related queries received via phone, email, SWIFT and fax

* Support Account Mangers with flow business * Main point of contact for clients for all urgent requests * Coordinating all operational (cash management) queries

Handle inquiries via Swift related to cross-border payments Handle more complex queries and the queries where potential loss is involved

* First point of contact for 1 national client. * Escalation point for all service related isssues * Process account and transactional related queries received via phone, email, SWIFT and fax * Management of Service Level Agreement * Coordination of client onboarding activity