• Identifies the services that offered by the company to the customers including ( point of sales – web-based Applications – SMS Services ) • Initiates and supervise the execution of necessary training programs for using the company services • Talking clients through a series of actions either face to face or over the telephone to solve technical issues with our widgets by using several tools and applications to manage their accounts such as ( M2E –Share point–Recharge - SHR – GET TOKEN ), Escalating unresolved problems to other support staff.• Manages all users accounts and profiles and their Financial Transactions. Research required information for callers using (RECHRGE Application).• Testing, evaluating and supporting the roll-out of new applications. • Carries out other similar or related duties such as assuring the maintenance, update develop of existing applications in case of system enhancements, changing in user requirements.• Diagnosis of desktop, application and infrastructure issues. Experience of supporting a wide and varied client base.• Monitor and maintain service providers such as (ONB – M2E –Point of sale –SMPP) and immediate response to any applications failures. • Monitor the LAN and WAN connections between the company‘s sub- directories and other organizations such as (SEDC – SALANCO main site – MTN Secure VPN).• following diagrams and written instructions to repair a fault or set up a system• using VPN SecurID remote access for managing services and connections• conducting electrical safety checks on computer equipment

HOTLINE PRO: operates in the installation and maintenance of networks, cameras, fingerprint, web design and systems network devices.• Configuring, Testing and troubleshooting network components.• Installation Network Telephone and TV.• Wireless access points configuration.• Maintaining computer & Printers.• Installation New operating system (windows & Linux).• Installation CCTV Camera

• Configuring, Testing and troubleshooting network components.• Installation Network Telephone and TV.• Wireless access points configuration.• Maintaining computer• Installation New operating system (windows & Linux).• Preparing Monthly Reports.

• Configuring, Testing and troubleshooting network components.• Installation Network Telephone and TV.• Wireless access points configuration.• Maintaining computer• Installation New operating system (windows & Linux).• Preparing Monthly Reports.

• Configuring, Testing and troubleshooting network components.• Wireless Access points configuration.• Network services installation, configuration and troubleshooting under Linux such as: (DHCP, Proxy, DNS, FTP, APACHII, PXE, SARG, CLAMAV antiy Vairas, SNMP,SAMBA, Firewall and routing).• Network routers & switches configuration - Cisco (layer 2 & 3, VLAN and VTP).• Implementing monitoring systems software (Nagios, Cacti).• Preparing network monthly reports.• Good knowledge about SAN networks.• Train the trainees on network installation troubleshooting and preparing servers.