* Refer unresolved customer grievances to designated departments for further investigation. * Communicated directly with customers by phone, electronically or face to face. * Acting as a contact between a company and its existing and potential markets. * Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers. * Solicit sale of new or additional services or products. * Review insurance policy terms in order to determine whether a particular loss is covered by insurance. * Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. * Wrote and kept accurate records of discussions and correspondence with customers. * Undertake new and additional responsibilities as and when required. * Learned about products and services and kept up to date with changes.

* Generate new customer accounts and develop existing business. * Proactively develop and maintain a high level and value of business activity within the area. * Day-to-day responsibilities for managing customer account enquiries, orders, and queries. * Undertake a proactive approach to attract potential new accounts with the area. * Secure, retain and develop new business, which will be target driven. * Acting as a contact between a company and its existing and potential markets. * Gathering market and customer information * Handle transactions and answer customer queries * Decipher customer needs and offer the best solution based on proper company policies * Effectively communicate ideas, suggestions and answers * Offer upgrades and new banking services or products

* Organizing and storing paperwork, documents and computer-based information * Sorting and distributing incoming post and organizing and sending outgoing post * Liaising with staff in other departments and with external contacts * Attending meetings, taking minutes and keeping notes * Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and maintain presentations, records, spreadsheets and databases * Responsible for staff accommodation and the transport processing from accommodation to the workplace and return after work * Archiving Accommodation contract and renewal the contract before the expiry