at ALDO & ARAMANI EXCHANGE

Sales and Customer Focus• Consider the needs of customers at all times• Implements a high standard of customer focus within the store• Leads by example in all aspects of customer service• Actively seeks ways to achieve or exceed shop sales targets• Ensures all members of team have an understanding of figures and targets to be achieved• Ensures any promotional offers, regarding stock, are implemented within own store• Ensures store maintenance budgets are used effectively to maintain smooth running of the storeStock Presentation & Management• Liaises with Retail and Concept Manager to ensure store has the correct stock package and required stock levels to maximize sales potential• Ensures a high standard of visual merchandising and maintenance amongst all staff• Effectively communicates any changes in stock or store layout to all members of the team• Ensure that each member follow the retail standard• Maintaining the back store operation and replenishment of the merchandiseStaffing & Performance Management• Monitors/ Manages schedules for salesperson work hours, vacations and days off;• Resolves salesperson complaint and concerns and provides ongoing performance feedback, Counsels salesperson when necessary;• Encourage full participation of salesperson in creating store goals and developing plans• Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the CompanyKEY JOB DELIVERABLE / ACCOUNTABILITY• Ensures budget for own store is managed and that expenditure stays in - Agreed budgets• Ensures store administration is completed according to company procedures on a daily, weekly and monthly basis• Analyses available data in order to make decisions concerning stock to maximize sales potential (Brand performance)• Leads, motivates and develops the team to maximize talent and performance and achieve business objectives

1.Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.2.Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.3.Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.4.Prepares reports by collecting, analyzing, and summarizing information.5.Demonstrates desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers6. partnering with corporate office personnel to increase sales, drive/promote merchandise categories, and expand markets7.Responsible for controlling inventory stock levels and reordering as necessary within budget8.Enforces all company policies and procedures, including health, safety, and security9.Manages and controls shrink.10. Conduct daily, weekly team briefs ensuring the team are update and focused on the achivement of store targets, ATV,AVU,UPT. Customer convertion and promot positive team moral.

• Acknowledge, welcome and greet all customers in a warm and friendly manner.• Able to identify when a customer needs help and adjusts service style to suit the needs and requirements of each customer.• Always considers the customer first in everything they do even when other tasks are being completed.• Build strong and effective relationships with customers in order to deliver exceptional service (and develop an extensive loyal customer database).• Provide the same level of service to customers using the telephone as they receive in store.• Be aware of in store promotions and communicate these clearly to any customers.• Offer assistance by suggesting a choice of outfits and alternatives to suit the occasion / requirements. Fully understand the brand values and ethos and communicates this effectively to the customer. Ensure stock deliveries are swiftly processed and presented on the sales floor according to Brand / Visual guidelines. Adhere to stock room best practice guidelines at all times. To be able to clearly highlight the features and benefits of all products to customers including technical terms, fabrics, sizes, care labels, country of origin etc. Ensure store is fully replenished at all times. Identify any replenishment issues for best sellers and highlight these to your Manager / Supervisor. Recognize slow selling lines and highlight these to your Manager / Supervisor. Build effective relationship with customers. Read and understand in all store communications.

• Took major part in controlling sales floor of the store.• Controlling the movement of the stock (In and out) and stock management• Arrange merchandise as per the VM standard of the brand• Preparation of Daily and Monthly Reports and Store Budget• Responsible for Administrative work of the store• POS Supervising and managing store funds• Responsible to report to the line Manager whenever required• Good Team player