* Business Development * Responsible for all facets of Business Development including contract review/completion, business case preparation/approval, tender presentation and relationship management * Oversee review, preparation and presentation of proposals for new and existing business opportunities * Business Optimisation * Analyse performance of existing business and propose/implement changes achieving improved top line performance whilst lowering cost base. * Project Management * Responsible for the overall project management of new business opportunities including; * Staff integration, training and recruitment * New Store design and builds * Operational set up

* Responsible for overseeing Bureaux de Change operations at regional airport locations * o 100 staff * o 20 jobs created during my tenure * o Over £100 million in annual sales * o Instrumental in rollout and maximisation of automated delivery channels – ATMs and Online * o Introduced a KPI benchmarking tool for front line staff used as the standard for performance management * o Project managed new store builds

* o Managed Flagship store in Liverpool * o Successfully drove performance through consistent delivery of the sales process * o Managed daily operations by routinely evaluating business levels, delegating staff assignments and reviewing assistant management sales targets and sell-thru rates. * o Opened new businesses in Bootle and Runcorn

* Created complete retail infrastructure from the ground up for the UK’s largest technology internet retailer to open its retail business, including: * o Writing a comprehensive operations and training manual * o Creating and implementing a sales training program used to monitor, motivate, evaluate, and reward both sales staff and management * o Recruited, hired and trained a driven staff for dabs.com’s first retail location * o Ensured a proper product mix by researching industry publications, customer feedback and vendors to maximise sales * o Worked with a variety of publications and marketing professionals to promote this start up retail enterprise

* Remit includes; * The safety and welfare of all colleagues and customers. * Consistently landing all customer, colleague, sales and profit targets within the Region and having a deep and ‘intuitive’ understanding of the key levers that should be pulled to deliver sustainable success predominantly through the practice leadership teams * Communicating a shared vision & purpose within the Region and taking actions where leaders and colleagues are truly engaged, customers receive legendary customer care and sustainable business results are delivered. * Being an exemplar performance coach who embeds performance leadership across the Region – unlocking legendary performance in their people and ensuring a rich talent across the Region and the Territory. * Providing timely feedback, input and challenge to ensure we continuously learn and get it right first time for colleagues and customers. * Leading and implementing change with an infectious confidence and courage, helping people to get the change, embrace it, and create levels of engagement that makes it stick.