Oversaw software implementation for manufacturing company with 5 plants across US and Mexico. Redesigned processes to eliminate errors and improve customer experience, while collaborating and communicating priorities with business, technical, design and leadership stakeholders. Saved $50K+ in administrative monetary penalties by analyzing data and identifying unaccounted shipments Reduced errors by 7% by redesigning workflow and documenting processes

Product Manager @ Lapis Health AppManage product from ideation to launch for SaaS health solution with B2B2C business model focusing on serving minority communities. Collaborate with product, engineering, growth, and leadership teams to identify MVP, while reporting into the CEO. Set and communicate product vision and provide guidance to stakeholders and team members to introduce process efficiencies and improve user experience. Prioritize product backlog and features to maximize return on investment.Top Achievements Accelerated time-to-market by 7 days by prioritizing features and tasks using an agile approach Contributed to securing $35K+ in funding by putting processes and structures in place to help the team succeedKey Products Manage launch of Lapis Health App to help users improve hypertension by promoting positive habits Show less

Direct product design from conception through launch to deliver educational app that teaches kids between 5-18 years entrepreneurship concepts. Draw on data and user research to make decisions and advocate for customers. Transform broad, conceptual ideas into useful and valuable customer features. Lead impactful UX research and design user interviews to obtain deep understanding of user needs and wants. Integrate research into product and design roadmaps. Successfully delivered 7 rounds of user interviews and increased engagement by gamifying the experience Show less

* Managed re-redesign of website for organization that connects 3K * medical practitioners to 2K * consumers looking for mental health services. Led planning meetings and guided cross-functional teams across engineering, marketing, and design to improve design and usability based on market research. Defined and analyzed metrics to determine success. Pitched recommendations to peers and leadership team. Increased customer acquisition rate by 35% by improving website responsiveness and user experience Impacted 2K * users and oversaw 6 teams to eliminate usability issues and improve performance Conducted 10 * user interviews and user testing per month to incorporate feedback and address user frustrations Show less

* Drive product vision, product roadmaps, and delivery of payments mobile and web-based products impacting 50K+ telecom consumers, while collaborating with cross-functional teams across design, engineering, and development. Define scope of projects, explore design solutions, and work with product team to launch product from ideation to market. Prioritize product development, while balancing between business objectives and user needs. Leverage data-driven approach to decision making by analyzing metrics and user research. Report into VP of Product.Top Achievements Reduced cost by $1M by identifying MVP and eliminating solution redundancies Decreased cost by $75K annually by transitioning work from 3rd party agencies to in-house remote development teams Increased user engagement by 49% within a year by improving user experience and eliminating defectsKey Products Redesign of telecom mobile app and web portal to include self-serve billing and account management to reduce incoming customer calls by 20% Show less