Michelle Harrell

Michelle Harrell Email and Phone Number

Lead Operations Analyst @ Gsk
hayes, hillingdon, united kingdom

Michelle Harrell's Contact Details

Michelle Harrell personal email

n/a

Michelle Harrell's Current Company Details

gsk.com

Gsk

Lead Operations Analyst
hayes, hillingdon, united kingdom
Website:
gsk.com
Employees:
99099
Industry:
Pharmaceuticals

Michelle Harrell Work Experience

  • gsk.com
    Data Center Analyst
    Hp Gsk Aug 02 - Feb 06 · 3 yrs 6 mos
    * Maintain system performance to ensure availability to avoid system degradation, being the first point of contact for mainframe system and batch issues * Monitor and maintain GSK's production and nonproduction systems in a Z-Series Mainframe and multi-tiered environment * Troubleshoot problems on several platforms using MVS, JES2, TSO/ISPF and SA/390 * Monitor via SA390, using PC based 3270 terminal emulation * Track and record customer problems using the Remedy ticketing system and following through to completion * Handle ad-hoc scheduling requests and monitor batch processing on both the Mainframe and UNIX environments, using Maestro and Tivoli Workload Scheduler * Responsible for running file restores via NetBackup, and VERITAS, and server reboots upon request.
  • gsk.com
    Lead, Smart Cloud Managed Backup, Baas
    Ibm End date missing
    New York, New York, United States
  • gsk.com
    Operations Analyst
    Gsk Feb 06 - Jan 10 · 3 yrs 11 mos
    United Kingdom
    Functioned in an outsourced Service Management Role for the RTP Data Center. Ensured performance needs and service levels were met. Approved timesheets, time off requests, overtime and oversaw all scheduling aspects to provide the client with adequate coverage; Liaise with vendors and other departments when necessary; Support the Operations staff and my Manager to make sure the organizational needs are met and the client data and systems are available and secure.
  • gsk.com
    Lead Operations Analyst
    Gsk
    United Kingdom
    * Maintain system performance to ensure availability to avoid system degradation, being the first point of contact for mainframe system and batch issues. * Monitor and maintain GSK's production and nonproduction systems in a Z-Series Mainframe and multi-tiered environment. * Troubleshoot problems on several platforms using MVS, JES2, TSO/ISPF and SA/390. * Monitor via SA390, using PC based 3270 terminal emulation. * Track and record customer problems using the Remedy ticketing system and following through to completion. * Handle ad-hoc scheduling requests and monitor batch processing on both the Mainframe and UNIX environments, using Maestro and Tivoli Workload Scheduler. * Responsible for running file restores via NetBackup, and VERITAS, and server reboots upon request. * CERTIFICATIONS AND TRAINING * ITIL Foundation- Certification
  • gsk.com
    Data Center Operations Lead Analyst
    Gsk Feb 10 - Mar 15 · 5 yrs 1 mo
    United Kingdom
    * Ability to lead and maintain effective Operational Services, while functioning as part of a Global Team, recommend change, follow process and standards in the delivery of Operations Services * Regularly meet Service Level Agreement objectives and ensure they are maintained * Work closely with customers/clients and vendors to provide services, drive change and provide solutions when necessary.
  • gsk.com
    Software Asset Management Analyst
    Bb&T Sep 15 - Jun 16 · 9 mos
    Winston-Salem, North Carolina, United States
    * Identify software licensing, and services for data collection and entry into APM and the SAM Tool. * Research and collect information for software compliance & inventory, contract summaries, and cost comparisons, research inconsistencies while providing necessary information for changes. * Enter and maintain information in a database format to address, software compliance & inventory, contracts compliance and cost. * Communicate through email, and OC chat, participate in group meetings with management and vendors. * Respond to requests from end users, managers, and team members for specific IT Software Asset Management information .

Michelle Harrell Education

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Frequently Asked Questions about Michelle Harrell

What company does Michelle Harrell work for?

Michelle Harrell works for Gsk

What is Michelle Harrell's role in his/her workplace?

Michelle Harrell's role in his/her workplace is Lead Operations Analyst.

Which industry does Michelle Harrell work in currently?

Michelle Harrell works in the industry Pharmaceuticals.

What is Michelle Harrell's email address?

Michelle Harrell's email address is m2chelle@bellsouth.net

What schools did Michelle Harrell attend?

Michelle Harrell attended Wake Technical Community College, Wake Technical Community College. and Eastside High School.

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Michelle Harrell has interests in Social Services, Social Services. Economic Empowerment, Economic Empowerment. Civil Rights And Social Action, Civil Rights And Social Action. Education, Education. Environment, Environment. Poverty Alleviation, Poverty Alleviation. Disaster And Humanitarian Relief, Disaster And Humanitarian Relief. Human Rights, Human Rights. Arts And Culture, Arts And Culture. and Health.

What is Michelle Harrell's role in his workplace?

Michelle Harrell has skills like Data Center, Process Improvement, Vendor Management, Itil, Management, Pharmaceutical Industry, It Service Management, Servers, Quality Assurance, Project Management, Software Documentation, Customer Service, Disaster Recovery, Change Management, Change Control, Leadership, Unix, Sop, Microsoft Office, Gmp, Red Hat Linux, Software Asset Management, Ibm Mainframe, and Sharepoint.

Who are Michelle Harrell's colleagues?

Michelle Harrell's colleagues are Samuel Sin, Samuel Sin, Maria Pastra, Maria Pastra, Christopher Bell, Christopher Bell, Andrew Oakley, Andrew Oakley, Bella Zaritsky, Bella Zaritsky, and Stephen Cahalan. and Rebecca Mpsi.

Who are Michelle Harrell's peers at other companies?

Michelle Harrell's peers at other companies are Claudio Nicita, Raymond Enriquez, Kathleen Bensel, Evi Arampatzoglou, Eslam Ahmed, and Frank Matuszewski. and Induri Sambireddy. Michelle Harrell's peers at other companies are Claudio Nicita, Raymond Enriquez, Kathleen Bensel, Evi Arampatzoglou, Eslam Ahmed, and Frank Matuszewski. and Induri Sambireddy.