Performed troubleshooting to the component level on a wide variety of electronic systems which included UHF/VHF radios, emergency locator communication, tactical navigation systems, identify friend or foe, tactical navigation system, and IC systems. Additional responsibility included Collateral Duty Inspector (QA function), Production Control Supervisor, Training Record Petty Officer, and Section Leader.

Designed and implemented all enterprise network server hardware/software installations, migrations and upgrades; deployed Dell, HP and IBM servers. Provided support for network comprised of 100 ProLiant servers and 500 end-user desktops.

In November 2020, Amentum acquired DynCorp International: https://amentum.biz/Amentum_LinkedInpage

* Investigated and pinpointed hardware/software/LAN/WAN technical support issues * performed warranty work on IBM server platforms. Managed Tier III Help Desk/Desktop support and network access/performance * monitored back-up/recovery applications and administered restore testing procedures.

PROACTIVE COMMUNICATIONS/ DYNCORP INTERNATIONAL, Killeen, Texas 2011 to Present Field Engineering Manager, Afghanistan Significantly reduced Regional Command South Service Desk tickets 60% by supporting team members during incident response and problem resolution processes. Directed 20+ technical staff remotely located at 11 FOBs supporting LOGCAP IV in Afghanistan; installed/monitored VSAT satellite system supplying WAN connectivity. Operated a Cisco LAN/WAN environment including routers, switches and wireless bridges; provided the highest levels of customer support and assisted team members with issue resolutions. Collaborated on network infrastructure reliability improvements with DynCorp International site management; supported process improvement initiatives by documenting network topology and conducting site validations. Employed systematic Project Planning Requests/Estimates and Change Order processes; received DynCorp’s “Certificate of Appreciation for Commitment to Excellence” (2011).

Planned, executed and supplied capacity planning/support for server infrastructure projects; identified client business requirements in order to establish effective and aligned hardware/software platforms and support processes. Established and nurtured strong client, vendor and supplier relationships to bolster network support and customer satisfaction rates.

DynCorp International is a leading global services provider offering unique, tailored solutions for an ever-changing world. Built on seven decades of experience as a trusted partner to commercial, government and military customers, DI provides sophisticated aviation, logistics, training, intelligence and operational solutions wherever we are needed. DynCorp International is headquartered in McLean, Va. For more information, visit www.dyn-intl.com.