* Coordinated the day-to-day activities of ten customer service representatives who were serving a world-wide client base * implemented and oversaw CPI (Continual Process Improvement) and employee training * supervised the creation and on-going updating of Customer Service Internet site * interviewed and hired staff * functioned as liaison with marketing departments.

* Trained new Customer Service rep=s in procedures * ensured that all Customer Service reps were familiar with marketing programs and products * facilitated communications between Customer Service and other departments

I did moderation for the HALLS Cough Drop Facebook page.

* Managed the merchandising and inventories for 34 clothing departments in stores located in Canada and United Kingdom * supervised two distributors * coordinated day-to-day business operations.

* Projected future sales volumes * planned production and assortment quantities * tracked and analyzed sales and inventory information.

* Order Services Representative Handled incoming calls * received and input new orders * resolved customers’ problems * assisted with training new employees.

* Create and publish content for Dine In CA Facebook and twitter accounts. * Moderate the Facebook page by answering questions and commenting to increase engagement. * Conduct celebrity chef Facebook live chats * Moderate Instagram food photo contest.

* Worked closely with the hotel clients to know about and then promote their promotions through our Facebook and Twitter pages * Responsible for driving traffic to the Facebook and Twitter pages to grow fan/follow base * Created and implemented campaigns to create engagement on M Luxury's Facebook page

* In home professional organizing services. * Organized closets, home offices, kitchens * Personal image consulting * Personal shopper

* Answer all customer support emails from individuals with questions or problems related to Klout or their own account. * Respond to all customer support tweets from individuals with questions or problems related to Klout or their own account. * File Jira tickets when website and mobile app issues arise for engineers to fix

* Grew brand awareness and Facebook page likes * Developed organic growth strategy through content creation that allows for fan engagement * Created Facebook test/optimization plan * Built and launched an influencer outreach program * Managed monthly content calendar

* ∗ Community manager/ moderator in their “Vans & Minivans” Forums. * ∗ Read the threaded posts which create conversations between members to be sure everyone is on topic, using clean language, and are kind to each other. * ∗ Answered questions from members, directed them to other forums if necessary, and helped them navigate the Edmunds site. * ∗ Moderated “Customer Ratings and Reviews” where members can review and rate cars they have had or currently own.

* ∗ Content moderation for several big brand Facebook pages * ∗ Read and reviewed each section of brand name Facebook pages * ∗ Removed and tracked all spam * ∗ Brands include: Toyota NASCAR, Starbucks, Oreo, Molson Coors Canadian Beer Company

* ∗ Responsible for driving traffic to the Facebook and Twitter pages to grow fan/follow base * ∗ Worked closely with their “experts” to know about recent book publications, promotional tours, and any other self promotions and support them on our Facebook and Twitter pages * ∗ Responsible for creating and implementing campaigns that create engagement on our Facebook and Twitter pages