Created an onboarding plan, including company, product, and team overviews, instructional design and design tool quick-start guides, and tasks and exercises with graduated difficulty. Onboarded and managed a team of training designer contractors. Led training design strategy by creating and updating e-learning templates and facilitating weekly team development meetings.

Edited training videos using Camtasia software. Created course descriptions for each video Designed, recorded and edited a web-based training course using Datango simulation software Developed behavioral competencies for a new-hire training evaluation form Created online assessments using the SumTotal Learning Management System. Developed questions, entered questions into banks, produced quick assessments, and tested the assessments before they launched Developed curriculum guides and other tools to make training more user-friendly Created an evaluation guide outlining the knowledge, skills and behaviors necessary to sell, implement and consult on an emerging product line

Design and deliver virtual instructor-led courses to customers, partners, and employees, leveraging Adobe Connect and WebEx to create interactive, engaging training Develop course materials, including participant workbooks, facilitator guides, slide decks and quick reference guides for live training courses Perform administrator functions in the SumTotal Learning Management System, including uploading, assigning, editing, and creating learning activities and assessments Manage and assist a cross-functional team in developing functional and technical readiness training ahead of the product release Designed a template for creating course outlines and course materials that the training department uses for more rapid and consistent course development Created and updated customer-facing, online product orientations using Camtasia and ToolBook authoring tools

Designed a four-hour training course including a needs assessment, tasks and objectives list, content outline, lesson plan, participant materials, and level II and level III evaluations Evaluated the strengths and weaknesses of an existing web-based training program Designed, recorded and edited a five-minute podcast for instructional and information purposes Created a four-hour training plan based on the needs and learning preferences of the Baby Boomer Generation Researched Learning Organizations and documented strategies for businesses to become more learning oriented Analyzed a current environmental issue using causal loops and systems archetypes. Created a report of findings and recommendations on the issue Created a compensation plan for one position within an organization as part of a team project Researched and demonstrated the use of surveys as a learning technique Developed a strong grasp of common HRIS vocabulary Conducted several live presentations using technology including PowerPoint, Garage Band, and Brainshark

Assessed staffing needs within the store, participated in hiring fairs, conducted interviews, checked references, scheduled training, guided orientations, monitored progress of and certified new hires. Assisted store manager with barista performance reviews Analyzed monthly and quarterly Profit and Loss reports, assisted store manager with writing store action plans and communicated goals to employees Created weekly employee schedules, monitored time punches and processed payroll Planned and executed training for new promotions and operational changes Facilitated a four-hour training for store employees on a significant company-wide operational change. Training included video, demonstrations, discussions, role-playing and a level II evaluation Connected with employees, provided coaching when necessary, addressed employee concerns

Designed, developed, and delivered training workshops on customer service, presentation, and communication skills. Contributed to the testing, training development, and roll out of the new, company-wide talent management and learning management systems. Planned and facilitated hands-on, technical and change management training for over 500 remote and onsite employees, designed to contribute to the successful launch of the new talent and learning management systems. Designed and delivered professional development courses to internal audiences.

Oversee the content development of CE accredited eLearning micro certifications, as well as dynamic, engaging patient-facing videos, posters, and information sheets Provide strategic direction, hire and oversee the work of consultants and contractors, identify and address roadblocks, and regularly update business leaders and stakeholders on milestones and results Foster and maintain strong relationships with partner organizations, consultants, and contractors

Leverage new or previously underutilized training techniques such as microlearning, peer-learning with teach backs, on-demand video blogs, and interactive quick reference guides to increase learning engagement. Design and develop training that equips client-facing team members with the knowledge and skills to describe, consult on, configure, and/or sell our solutions. Build and maintain relationships with product managers and stakeholders to research, analyze, and develop product training for newly released or enhanced products and processes. Develop and facilitate training on instructional design and presentation skills for Learning Solutions team members. Develop and deliver interactive, in-person and virtual training for our onboarding program. Evaluate effectiveness of training through level I and II surveys, assessments, and direct consultation with learners and their managers.