Promoted to Senior Sales Lead by the District Manager.Leads by example with the highest level of integrityLeads the store to ensure achievement of business goals in revenue, expense reduction, cost recovery, customer satisfaction, inventory shrinkage and Associate moraleEnsures a positive experience for every customer as measured by store surveysSupervise a team of associates who provide consultative selling and service for customers, including training, coaching and performance evaluations utilizing the Customers for Life Selling Process Observation Tools.Performance Plans for Improvement (PPI)Acts as the Sales Manager on Duty (MOD)Ensures that the store operates in full compliance with applicable laws, regulations and Company ethics policiesProvides a safe working environment for both Associates and Customers

Promoted to Sales Lead by the Store Manager.Works to personally achieve Company standards for Sales productivitySpends time on the sales floor in direct interaction with customers facilitating the sales processFollows the Company process for the We CARE selling process and teaches, coaches and ensures that other Sales Associates use the process as wellFollows the Company process for selling metrics, including, but not limited to Protection Agreements and soliciting credit applications, and sets an example for the store by achieving personal goals in these areasPartners with and sets an example for new Sales Associates, and is an integral part of the training experienceFollows proper procedures at the point of saleEnsures a positive experience for every customer as measured by store surveys and mystery shopsEnsures that the store operates in full compliance with applicable laws, regulations and Company ethics policies

Processes customer transactions in the Point of Sale system, including sales, returns and exchanges. Maintaining merchandise standards and ready all day standards within assigned departments, including replenishment and housekeeping for associates in all departments. Continuing of providing experienced customer service.