Member of the Board of Directors for the Southern Nevada United States Bowling Congress (USBC) Association for Southern Nevada.Southern Nevada USBC is one of the largest USBC Regional Associations in the country with over 14,000 active annual members supporting over 250 leagues per season.

As the Chief Experience Officer (CXO) I will be responsible for the company’s overall experience and interactions with our customers. The customer experience starts when customers first encounter our brand. The customer’s relationship with the brand continues when a product or service is purchased. It will be my responsibility to prevent customer neglect and ensure each step of the buyer’s journey and the customer lifecycle is positive and user friendly. My #1 goal is for customer satisfaction to remain high throughout the relationship.

Overall responsibility for Therapy Brands, Service Solutions Division. Service Solutions is comprised of Billing & Revenue Cycle Management, Scheduling & Verification and Credentialing service lines.

Responsible for the overall leadership and growth of the Managed Services organization as well as the continued transformation and improvement of services delivery with a particular focus on automating and reducing manual processes, standardization of workflow and methodology across the entire organization, ensuring productivity and quality metrics are achieved and assuring a strong foundation on which future service offerings can be added.The Managed Services Organization consists of Revenue Cycle Management Services on both our NextGen Enterprise and NextGen Office platforms, Credentialing, Transcription/Scribe and Care Services (TPA) business units.

Responsible for the overall leadership of the Client Success & Relationship Management teams across the Managed Services Organization. Client Operations was also responsible for client onboarding, sales strategy and support, pricing & contracting, and marketing support. I also had overall P&L responsibility for our NextGen Office RCM services, as well as our Credentialing, Transcription/Scribe and Care Services (TPA) business units.

Responsible for leading the development of business process and technology related solutions across the Revenue Cycle Management (RCM) organization. Establish relationships with operation leadership team to define needs, analyze operating processes and standardize and streamline operations for the future. Direct the development methodologies, tools, standards, etc., to assess and make recommendations for the future. Establish RCM strategy with overall NextGen technology and sales strategies

The Jryth Group, LLC is a healthcare revenue cycle performance improvement and software development firm located in St. Petersburg, Florida.The Jryth Group, through revenue cycle consulting services, identifies labor intensive processes and automates them through small, custom application development. The applications are built specifically to the customer's needs and desired outcomes. The applications we build help to fill the functionality gaps often found with large systems when it comes to very specific tasks that are unique to a provider. Our consulting services and applications are affordable and improve client efficiencies which in turn reduces costs and improves cash flow.

PatientMatters is a company equipped to address the intricacies and impact of the patient’s growing financial responsibility. Committed to Every Patient, Every Option™, our all-inclusive patient receivables solution is specifically designed to enhance the patient’s payment experience and improve a hospital’s patient financial performance.Solution & Product Management sits at the intersection between Sales, Marketing, Operations, Technology and the User Experience and this position has the overall responsibility and management of defining, prioritizing and delivering on the company's solutions & products. The primary objective is to ensure that the solutions and products achieve their maximum potential through the integration of people, data, processes and business systems for both the company and its clients.

I had executive leadership responsibility for all components of Client Delivery as well as RCM Product Management. In addition I oversaw User Acceptance Testing, Implementations, Sales Strategy & Support, Client Success Management & Training.

Optum Middle East, a United Healthgroup Company, specializes in the development of Healthcare Revenue Cycle Management Programs for the United Arab Emirates Healthcare Market in Abu Dhabi and the surrounding Emirates and Countries.Our Revenue Cycle Management Programs focus on enhanced performance improvement methodologies to reduce AR, accelerate cash and improve overall operating performance.Our innovative, customized and regionally specific RCM programs include management consulting, technology design and development, program implementation, project management and outsourced services for Abu Dhabi, Dubai and the entire Middle East region.I had responsibility for the development, delivery and oversight of all of our Revenue Cycle Management solutions as well as business development, client services and sales support activities.Prior to joining the Optum Middle East team in early 2011 and relocating to the UAE I was working within OptumInsight's Revenue Cycle Practice conducting performance improvement consulting services for multiple US clients and performing due diligence activities for prospective Revenue Cycle End-to-End customers.

Responsible for revenue operations, sales, project implementation, financial project management and client relations while managing the growth of a rapidly expanding organization with growth in excess of 400% in a single year. Health Business Solutions recovers on behalf of its clients in excess of $90M annually.Health Business Solutions (HBS) is a national, full-service denied claims resolution and performance improvement consulting firm. Their approach focuses on the simultaneous goals of resolving existing inventories of denied claims and improving organizational processes by identifying root causes and recommending performance improvement strategies to dramatically decrease your denied claims. They provide a strong emphasis on customized, value-added services, ensuring that the unique needs of our client are addressed throughout the life of the project

Responsible for the daily operations and maintenance of the health system’s revenue cycle applications, specifically Meditech BAR and CareMedic eFR as well as the implementation of all HIPAA requirements while focusing heavily on process analysis and optimization within the Patient Accounting and Patient AccessDepartments.

Working in both the Revenue Cycle Practice and the Healthplan Performance Services Group focus was on the redesign and improvement of business performance in order to maximize efficiencies and productivity within America’s Healthplans and Healthcare Systems. Utilizing project management skills I was responsible for the management of as many as eleven concurrent projects.