● Being a mentor and guide who potential learners can look up to for career advice● Counselling potential learners, helping them plan their career path and making them understand how upGrad can catalyze their career● Carrying weekly enrollment/ revenue and collection target● Establishing the uniqueness and effectiveness of upGrad’s model of online learning.● Owning the complete sales closing life cycle for leads assigned to you. This includes, making phone calls, product demonstration, sales closing, and post sales relationship management.● Maintaining a detailed database of all the interactions with the leads and provide constant feedback to the marketing team on lead quality● Meeting all KPI’s for cold, active, inactive calls, appointments, meeting or exceeding annual sales goals

● Understand and penetrate target markets through outbound efforts that supportcompany growth targets● Effectively manage entire sales cycle using efficient methodologies and best practices● Increase Suraasa visibility in the industry by attending network events, using socialmedia, referrals etc.● Establish and foster partnerships and relationships with potential prospects bothexternally and internally to drive expansion● Conduct daily webinars and demos as assigned and generate relevant reports from the same.● Handle calls on leads generated for services on our digital platform.

Business Development Leader | Driving Growth in Education, Diagnostics & Emerging Technologies | Empowering Organizations through Strategic Partnerships

● Handle calls on leads generated for clear aligner (Smile correction/ Smile straightening) services on digital platforms● Describe the services and USP of the product and try to generate maximum conversions.● Regular follow ups with potential clients/patients. ● Overall problem solving for customers and coordinating as necessary.● Schedule appointments for patients and coordinate with the required doctor who shall visit the patient.● Get Pre-Booking Convert them and Help customers understand about their Plans.

US - Collections

● Exchange customer’s money for foreign currency.● Electronically record every transaction during shift.● Ensure every deposit is transferred successfully.● Ensure all Refunds are taken care of and approved.● Providing the Data on Funds received and total cash closed on Excel to the Owner by EOD.● Booking tickets and labeling for customers on an online portal.

● Developing aggressive retention strategies based on customer feedback.● Negotiating with customers to renew contracts and retain business.● Offering Best Deals to propose customer retention Solutions.● Building positive relationships with customers and business associates.● Upgrading customer’s plans to new ones and upselling new Handset/Sim Only contracts.● Selling new Handset/Mobile contracts to customers for UK and Ireland Countries.