May Alyousif

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Head Of Customer Experience And Digital Transformation @ arabian centres

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arabiancentres.com

Arabian Centres

Head Of Customer Experience And Digital Transformation
Employees:
432

May Alyousif Work Experience Details

  • arabiancentres.com
    Digital Channels Consultant
    Saudi Egovernment Program Dec 18 - Nov 19 · 11 mos
    Riyadh, Ar Riyāḑ, Saudi Arabia
    * Collaborate with the organization including Product, YBD, Customer Service, UX and SE to receive and manage channel related requests, maintain the channel roadmap and manage requests into the delivery teams, update delivery status and assist with channel related initiatives. * Work with Designers, Researchers, analyses data, interview customers and use customer feedback loops to proactively identify customer needs and make recommendations for continuous improvement to the Channel(s). * Research and monitor competitor activities and market trends related to your Channel to ensure you have understanding of evolving customer needs. * Report on channel performance and customer satisfaction through set KPIs and key metrics, and work with other product managers to ensure Tyro is achieving its customer and financial goals. * Actively seek feedback and evaluation from stakeholders to improve Channel Management practice
  • arabiancentres.com
    Head Of Customer Experience Design And Innovation
    Riyad Bank Oct 16 - Nov 18 · 2 yrs 1 mo
    Saudi Arabia
  • arabiancentres.com
    Head Of Digital Experience
    Riyad Bank Nov 15 - Nov 18 · 3 yrs
    Saudi Arabia
  • arabiancentres.com
    Senior Manager - Corporate Electronic Banking
    Riyad Bank Dec 07 - Oct 15 · 7 yrs 10 mos
    Saudi Arabia
  • arabiancentres.com
    Head Of Customer Experience And Digital Transformation
    Arabian Centres Nov 19 - Present · 5 yrs 7 mos
    Riyadh, Ar Riyāḑ, Saudi Arabia
    * Lead and manage digital transformation projects related to marketing * Develop and enhance the digital presence * Social media marketing * Digital marketing * Build and enhance digital channels experience

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